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Head - Digital Transformation 3816
2 hours ago
Job Summary (Head - Digital Transformation) Program Leadership & Delivery (30%)Lead end‑to‑end planning and execution of digital transformation programmes and workstreams. Translate organisational strategy into actionable digital roadmaps and delivery plans. Serve as the central point for programme accountability, aligning stakeholders and advancing digital maturity. Oversee transformation governance: reporting risk management, budget and vendor performance. Evaluate and collaborate with digital agencies, system integrators and vendors. Drive adoption via change management, internal alignment and upskilling.Digital Strategy (20%)Develop and evolve digital strategy in line with new technologies and user needs. Identify and promote opportunities for digitisation, automation and data‑driven improvements. Partner with IT, data and operations to ensure secure, scalable digital delivery.Stakeholder Engagement & Communication (30%)Build and maintain strong relationships with executives, delivery teams, end users and vendors. Facilitate workshops and forums to co‑design digital change. Deliver targeted communications to foster buy‑in and maintain momentum. Serve as a digital ambassador enhancing internal digital literacy.Governance Metrics & Continuous Improvement (20%)Define KPIs and metrics to measure transformation impact and ROI. Ensure compliance with governance, data procurement and digital standards. Embed agile and continuous improvement practices in delivery teams. Capture lessons learned and refine transformation approaches.Innovation and Capability Building (10%)Identify, evaluate and implement innovative digital solutions for operational agility and customer experience. Build internal digital capabilities via training, knowledge sharing and upskilling. Conduct technology and innovation scans for business case development and investment planning.Qualifications & ExperienceBachelors degree (specialisation in Customer Experience, Digital Technology, IT, Digital Media/Business Innovation). Relevant professional certifications (e.g. Agile/Scrum, PMP, PRINCE2, PROSCI, Lean Six Sigma). 15 years overall experience; 7‑10 years in digital transformation leadership. Experience in aviation or B2C sectors preferred. Expertise in DXP, headless CMS, microservices, omnichannel, CRM, web/app tech, eCommerce loyalty, Agile methodologies.#J-18808-Ljbffr
