Head of Butler
1 week ago
Head of Butler The Head of Butler is responsible for leading, managing, and elevating the Butler team to deliver exceptional luxury guest experiences across all touchpoints. This role ensures the highest standards of personalized service, operational efficiency, staff training, and guest satisfaction in line with the brand’s luxury positioning. Job Duties & ResponsibilitiesLead, supervise, and motivate the Butler team across shifts and locations. Conduct onboarding, training, coaching, and performance evaluations. Act as the main point of escalation for guest issues handled by the Butler team. Ensure seamless guest journey from pre‑arrival, check‑in, stay, activities, to check‑out. Personally handle VIP guests, special requests, and high‑profile bookings. Ensure personalized service standards are consistently delivered. Monitor guest feedback and implement service improvements. Coordinate closely with Front Office, Housekeeping, F&B, Activities, Security, and Transport teams. Ensure butlers are fully informed of daily schedules, guest preferences, and special events. Oversee room/tent readiness, amenities, special setups, and turndown services. Support event operations and private functions as required. Develop, implement, and enforce Butler SOPs and luxury service standards. Conduct daily briefings and quality checks. Ensure grooming, etiquette, and professional appearance standards are met. Maintain confidentiality and discretion at all times. Prepare daily operational reports and guest incident logs. Track service KPIs, guest satisfaction scores, and team performance.Job QualificationsMinimum 3–5 years of experience in luxury hospitality or butler services. At least 2 years in a supervisory or leadership role. Strong background in luxury camps, resorts, villas, or 5‑star hotels. Excellent command of English. Strong leadership, communication, and problem‑solving skills. Highly guest‑focused with exceptional attention to detail. Ability to work flexible hours, including weekends and peak seasons. Well‑groomed, professional, and culturally aware.Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Management and Manufacturing Industries Travel Arrangements #J-18808-Ljbffr
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Head of Butler
2 weeks ago
Dubai, United Arab Emirates OceanAir Full timeHead of Butler The Head of Butler is responsible for leading, managing, and elevating the Butler team to deliver exceptional luxury guest experiences across all touchpoints. This role ensures the highest standards of personalized service, operational efficiency, staff training, and guest satisfaction in line with the brand’s luxury positioning. Job Duties...
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Head of Butler
2 weeks ago
Dubai, United Arab Emirates OceanAir Full timeHead of Butler The Head of Butler is responsible for leading, managing, and elevating the Butler team to deliver exceptional luxury guest experiences across all touchpoints. This role ensures the highest standards of personalized service, operational efficiency, staff training, and guest satisfaction in line with the brand's luxury positioning. Job Duties &...
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Head of Butler
2 weeks ago
Dubai, United Arab Emirates OceanAir Full timeHead of Butler The Head of Butler is responsible for leading, managing, and elevating the Butler team to deliver exceptional luxury guest experiences across all touchpoints. This role ensures the highest standards of personalized service, operational efficiency, staff training, and guest satisfaction in line with the brand’s luxury positioning. Job Duties...
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Head of Butler
5 days ago
dubai, United Arab Emirates OceanAir Full timeHead of Butler The Head of Butler is responsible for leading, managing, and elevating the Butler team to deliver exceptional luxury guest experiences across all touchpoints. This role ensures the highest standards of personalized service, operational efficiency, staff training, and guest satisfaction in line with the brand’s luxury positioning. Job Duties...
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Assistant Head Butler
2 days ago
Dubai, Dubai, United Arab Emirates Raffles Hotels & Resorts Full timeCompany DescriptionWe are far more than a worldwide leader. We are more than women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differencesYes, we lead the way. But we want to go further, with audacity, with imagination,...
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Head Butler
2 weeks ago
Dubai, Dubai, United Arab Emirates RAFFLES Full timeJob DescriptionTo oversee and coordinate the day-to-day operations of the Butler Department, ensuring the highest level of personalized service for all residents. The Head Butler supports the Guest Experience Manager in departmental planning and promotes a strong service culture aligned with the company s core values and brand standards.Key...
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Head Butler
1 week ago
United Arab Emirates, Dubai Raffles Hotels & Resorts Full timeJob Description Company Description We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences Yes, we lead the way. But we want to go further, with...
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Butler
5 days ago
dubai, United Arab Emirates Raffles Hotels & Resorts Full timeOverview Butler role at Raffles Hotels & Resorts. Responsibilities Ensures all the residents receive prompt and courteous service. Informs Senior Butlers of matters concerning to butler operations, who in turn, will liaise with Head Butler with regards to these matters. Cleans and maintains all butler areas including occupied / non-occupied rooms, pantries,...
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Butler
15 hours ago
Dubai, United Arab Emirates Raffles Hotels & Resorts Full timeOverview Butler role at Raffles Hotels & Resorts. Responsibilities Ensures all the residents receive prompt and courteous service. Informs Senior Butlers of matters concerning to butler operations, who in turn, will liaise with Head Butler with regards to these matters. Cleans and maintains all butler areas including occupied / non-occupied rooms, pantries,...
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Butler
1 week ago
dubai, United Arab Emirates Raffles Hotels & Resorts Full timeOverviewButler role at Raffles Hotels & Resorts.ResponsibilitiesEnsures all the residents receive prompt and courteous service.Informs Senior Butlers of matters concerning to butler operations, who in turn, will liaise with Head Butler with regards to these matters.Cleans and maintains all butler areas including occupied / non-occupied rooms, pantries,...