Head of Butler

1 week ago


dubai, United Arab Emirates OceanAir Full time

Head of Butler The Head of Butler is responsible for leading, managing, and elevating the Butler team to deliver exceptional luxury guest experiences across all touchpoints. This role ensures the highest standards of personalized service, operational efficiency, staff training, and guest satisfaction in line with the brand’s luxury positioning. Job Duties & ResponsibilitiesLead, supervise, and motivate the Butler team across shifts and locations. Conduct onboarding, training, coaching, and performance evaluations. Act as the main point of escalation for guest issues handled by the Butler team. Ensure seamless guest journey from pre‑arrival, check‑in, stay, activities, to check‑out. Personally handle VIP guests, special requests, and high‑profile bookings. Ensure personalized service standards are consistently delivered. Monitor guest feedback and implement service improvements. Coordinate closely with Front Office, Housekeeping, F&B, Activities, Security, and Transport teams. Ensure butlers are fully informed of daily schedules, guest preferences, and special events. Oversee room/tent readiness, amenities, special setups, and turndown services. Support event operations and private functions as required. Develop, implement, and enforce Butler SOPs and luxury service standards. Conduct daily briefings and quality checks. Ensure grooming, etiquette, and professional appearance standards are met. Maintain confidentiality and discretion at all times. Prepare daily operational reports and guest incident logs. Track service KPIs, guest satisfaction scores, and team performance.Job QualificationsMinimum 3–5 years of experience in luxury hospitality or butler services. At least 2 years in a supervisory or leadership role. Strong background in luxury camps, resorts, villas, or 5‑star hotels. Excellent command of English. Strong leadership, communication, and problem‑solving skills. Highly guest‑focused with exceptional attention to detail. Ability to work flexible hours, including weekends and peak seasons. Well‑groomed, professional, and culturally aware.Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Management and Manufacturing Industries Travel Arrangements #J-18808-Ljbffr


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    Head of Butler The Head of Butler is responsible for leading, managing, and elevating the Butler team to deliver exceptional luxury guest experiences across all touchpoints. This role ensures the highest standards of personalized service, operational efficiency, staff training, and guest satisfaction in line with the brand’s luxury positioning. Job Duties...

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    2 weeks ago


    Dubai, United Arab Emirates OceanAir Full time

    Head of Butler The Head of Butler is responsible for leading, managing, and elevating the Butler team to deliver exceptional luxury guest experiences across all touchpoints. This role ensures the highest standards of personalized service, operational efficiency, staff training, and guest satisfaction in line with the brand's luxury positioning. Job Duties &...

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    Head of Butler The Head of Butler is responsible for leading, managing, and elevating the Butler team to deliver exceptional luxury guest experiences across all touchpoints. This role ensures the highest standards of personalized service, operational efficiency, staff training, and guest satisfaction in line with the brand’s luxury positioning. Job Duties...

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    Head of Butler The Head of Butler is responsible for leading, managing, and elevating the Butler team to deliver exceptional luxury guest experiences across all touchpoints. This role ensures the highest standards of personalized service, operational efficiency, staff training, and guest satisfaction in line with the brand’s luxury positioning. Job Duties...


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