Current jobs related to Director- Customer Happiness - dubai - Talents Tide

  • Customer Happiness Executive

    4 days ago

    Dubai, United Arab Emirates Mapshore consultants LLP Full time

    If you enjoy working in a fast pace environment and the challenge of redefining what good service means to people, this position is for you. Join HipVan's operations and customer happiness team to help us improve and exceed our customers' expectations when they shop with us! In the process, learn how operations is managed for an online store, from inbound...

  • Customer Happiness Senior Officer

    2 weeks ago

    dubai, United Arab Emirates Dubai Careers - A Smart Dubai Initiative Full time

    Customer Happiness Senior Officer Join Dubai Careers - A Smart Dubai Initiative to be a Customer Happiness Senior Officer. Responsibilities Develop and implement advanced mechanisms to manage customer inquiries, suggestions, and complaints, ensuring timely responses and high-quality solutions. Supervise and coordinate responses to all internal and external...

  • Customer Happiness Consultant

    7 days ago

    Dubai, United Arab Emirates Amer center Full time

    We are looking for a Customer Happiness Consultant for Amer Center to type the immigration transactions. Nationality : Emirati Education : Bachelor Salary + Commission **Salary**: AED6,000.00 - AED7,000.00 per month Ability to commute/relocate: - Dubai: Reliably commute or planning to relocate before starting work (required)

  • Customer Happiness Consultant

    5 days ago

    Dubai, United Arab Emirates Vice keeper - TIDYHILL Full time

    We are looking for Customer Happiness Consultant - **UAE nationals with Family Book** **(only for Dubai residents)** **Gender**: Male / Female **Job Title**: Customer Happiness Consultant **Educational Qualification**: High school diploma or above **Languages**: Arabic and English **Salary**: AED 8,000 + commission + NAFIS **Job Location**: Dubai **Working...

  • Customer Happiness Executive

    4 days ago

    Dubai, United Arab Emirates Elegant Services Full time

    **Job Summary**: This role involves engaging with clients, internal teams, and customers to understand their needs, address inquiries, and resolve issues, ensuring a seamless and positive experience. It also combines customer service skills with financial management skills, particularly with Zoho books. A customer happiness executive will ensure an...

  • Customer Happiness Officer

    2 weeks ago

    Dubai, United Arab Emirates ACOUP Employment Services Full time

    Customer Happiness Officer - Emirati ProgramJob Title:Customer Happiness Officer - Emirati ProgramJob Description:Serve customers in a timely and professional manner, ensuring to deliver excellent customer service.Provide advice and guidance to the client to correctly answer their question.Ensure 100% data entry accuracy on all typing applications.Achieve...

  • Customer Happiness Consultant

    2 weeks ago

    Dubai, United Arab Emirates Nathan & Nathan HR Full time

    **Job Title: Customer Happiness Consultant (Emirati National with Family Book)** **Company: Nathan & Nathan HR** **Educational Background: High school diploma or Diploma (university certificate)** **Experience: 1-2 years of experience, preferably with Tadbeer Center and program** **Location: Dubai** **Responsibilities**: - **Serve as the primary point...

  • Customer Happiness Manager

    1 week ago

    Dubai, United Arab Emirates TRUSTED DOCTORS Full time

    As a **Customer Happiness Executive**, you will be responsible for ensuring a seamless and reassuring experience for patients and their relatives before, during, and after medical consultations. You will act as the key point of contact, providing timely assistance, clear communication, and excellent customer service to support patient satisfaction and...

  • Customer Happiness Consultant

    2 weeks ago

    Dubai, United Arab Emirates Vice keeper - TIDYHILL Full time

    **About the Company**: Vicekeeper is Dubai’s premier household staffing agency, founded by parents for parents. We specialize in providing certified nannies, caregivers, and housekeepers through a subscription-based model. Families trust us with their most precious treasures—their children—and we ensure the highest standards of care, professionalism,...

  • Happiness Consultant

    1 week ago

    Dubai, United Arab Emirates Ahlan Businesmen Services Full time

    Act as a happiness guide for the walk-in customers to improve overall customer satisfaction. Complete KYC documentation for each customer as per guidelines. Experience: 1 to 5 years. نوع الوظيفة: دوام كامل الراتب المدفوع: AED٦٬٠٠٠٫٠٠ لكل شهر

Director- Customer Happiness

45 minutes ago

dubai, United Arab Emirates Talents Tide Full time

About the job Director- Customer Happiness Job Title: Director Customer Happiness Location: Dubai About the Role: A prestigious semi-government organization in Dubais Transport & Logistics sector is looking for an experienced and strategic Director Customer Happiness to lead its customer experience transformation. This position is open exclusively to Emiratis , in alignment with the entitys Emiratization goals and commitment to developing local leadership talent. The role will be responsible for driving a world-class customer experience strategy through journey mapping, service innovation, and enhancement of all customer touchpoints . The successful candidate will have the opportunity to influence public service delivery on a large scale and directly contribute to Dubais vision for service excellence. Key Responsibilities: Develop and execute the organizations Customer Happiness Strategy , ensuring it aligns with corporate goals and Dubai Government service excellence benchmarks. Lead comprehensive customer journey mapping efforts to identify pain points, gaps, and key opportunities across all customer segments and channels. Design and improve customer touchpoints , both digital and physical, for a seamless, proactive, and personalized experience. Work closely with operational, digital, and service delivery teams to embed customer-centric thinking across the organization. Set and monitor CX performance metrics such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) . Build and manage Voice of Customer (VoC) programs, ensuring data-driven improvements to services. Drive a customer-first culture through internal training, communication, and employee engagement initiatives. Benchmark international best practices in customer experience, especially within the transport and logistics sector . Advise senior leadership on CX strategy, insights, and innovation aligned with government mandates and smart city initiatives. Ensure adherence to Dubai Government Customer Happiness KPIs and frameworks . Candidate Profile: Bachelors degree in Business, Marketing, Public Administration, or related field (Masters preferred) Minimum 10 years of experience in Customer Experience, Service Design, or Customer Happiness , with at least 5 years in a senior or director-level role Strong track record in customer journey mapping, service improvement, and CX transformation Background in transport, logistics, mobility, or government services is highly desirable Solid understanding of Dubai Government service excellence models and public sector KPIs Exceptional leadership, communication, and cross-functional collaboration skills Bilingual (Arabic & English) is strongly preferred Why Join Us? Opportunity to lead a high-impact CX transformation in one of Dubais most vital sectors Work within a purpose-driven semi-government organization committed to innovation Competitive compensation and benefits package Clear path for professional growth and leadership impact How to Apply: Qualified candidates who are passionate about delivering world-class customer experiences are encouraged to apply. Join us in shaping the future of transport and logistics services in Dubai. Due to the volume of applications only shortlisted candidates will be contacted. #J-18808-Ljbffr