Current jobs related to End User or Desktop Support Lead - abu dhabi - Intertec Systems
-
End User or Desktop Support Lead
7 days ago
Abu Dhabi, United Arab Emirates Intertec Systems Full timeEnd User or Desktop Support Lead role at Intertec Systems Skills: End User Support, Windows Troubleshooting, Active Directory, Team Leadership, ITIL Processes, Ticketing Systems, Network Troubleshooting, Remote Desktop Support Job Purpose: Responsible for providing Tier II desktop support service, serving as an expert in troubleshooting complex issues, and...
-
End User or Desktop Support Lead
3 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Intertec Softwares Pvt Ltd Full timeJOB PURPOSE: Responsible for providing Tier II desktop support service, serving as an expert in troubleshooting complex issues, and providing technical development and guidance for the Desktop Support Team. QUALIFICATION: Bachelors degree with knowledge of IT RESPONSIBILITIES (INCLUDES ALL TASKS): Provide Tier II client support for hardware,...
-
IT Desktop Support
1 week ago
Abu Dhabi, United Arab Emirates Axiom Technologies Full timeWe are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. **Key Responsibilities**: - Provide first - and second-level...
-
Desktop Support Engineer
3 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Intertec Softwares Pvt Ltd Full timeJOB TITLE: Technical Specialist End User Support/ Desktop Support EngineerJOB PURPOSE: To handle customer calls and ensure the smooth operation of desktop computers, laptops, and other related devices, resolving hardware and software issues to maintain productivity.QUALIFICATION: Bachelors degree with knowledge of ITCERTIFICATIONS: Mandatory knowledge of...
-
Information Technology Desktop Support
4 weeks ago
Abu Dhabi, United Arab Emirates OptimumHR Full time**Role Overview** We are looking for a IT Desktop Support to support our healthcare IT infrastructure in Abu Dhabi. If you’re passionate about tech and healthcare, and ready to play a vital role in ensuring smooth and secure operations across our facilities — we’d love to hear from you! **Key Responsibilities** - Provide technical support to users...
-
Abu Dhabi, United Arab Emirates Axiom Technologies Full timeAxiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at (website). We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite / on-call assistance to end-users within the...
-
Front-End Developer
2 weeks ago
Abu Dhabi, United Arab Emirates East End Studios Full timeBeacon Red seeks a Front-End Developer for creating and testing software in cybersecurity, with strong teamwork and modern tech skills.JOB DESCRIPTION:Beacon Red is looking for a skilled Front-End Developer to join a development team responsible for the end-to-end delivery of software applications and systems that are part of an evolving suite of solutions...
-
Desktop IT Support Technician
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates OurSupport Full timeWe are currently recruiting for a freelancing candidate to do IT Support at our customer in Abu Dhabi.This is a freelance position, and to be paid in USD per ticket / hours / days worked.Job descriptionThe ideal candidate will be responsible for configuring and troubleshooting the customers desktop or laptop computer, and also for resolving our customers'...
-
Abu Dhabi, United Arab Emirates Dautom Full timeAn established industry player is seeking an IT Helpdesk Engineer to provide exceptional technical support in a fast-paced environment. This role involves addressing user queries, maintaining hardware, and ensuring timely resolution of IT issues. You'll proactively monitor service desk requests and assist in software rollouts while documenting all processes...
-
Abu Dhabi, United Arab Emirates Dautom Full timeAn established industry player is seeking an IT Helpdesk Engineer to provide exceptional technical support in a fast-paced environment. This role involves addressing user queries, maintaining hardware, and ensuring timely resolution of IT issues. You'll proactively monitor service desk requests and assist in software rollouts while documenting all processes...
End User or Desktop Support Lead
2 days ago
End User or Desktop Support Lead role at Intertec Systems Skills: End User Support, Windows Troubleshooting, Active Directory, Team Leadership, ITIL Processes, Ticketing Systems, Network Troubleshooting, Remote Desktop Support Job Purpose: Responsible for providing Tier II desktop support service, serving as an expert in troubleshooting complex issues, and providing technical development and guidance for the Desktop Support Team.
Qualification
Bachelors degree with knowledge of IT.
Responsibilities
Provide Tier II client support for hardware, software, and network services. Resolve Tier II escalation tickets by troubleshooting IT hardware and software issues, including laptops, desktops, tablets, mobile devices, printers, and VPN issues. Assist in the architecture, implementation, and maintenance of the organizations desktop environments, including installation, upgrades, high-level troubleshooting, and Windows and Mac OS software deployment. Provide Tier II support for system images, virtual environments, and Mac OS Management.
Serve as an expert in troubleshooting, diagnosing, and resolving complex end-user device incidents and problems through desktop support services and remote support, where appropriate. Perform secure baseline image creation and tailoring of Windows operating system images to form a core baseline. Support application packaging, deployments, documentation, and release control in an enterprise environment. Oversee hardware and software deployment projects assigned to the Desktop Support team.
Responsible for classroom and lab maintenance ensuring all computers are updated before the start of the semester. Provide technical guidance and collaborate with Tier 3 to streamline services and support. Serve as the escalation person for complex issues for the desktop support team. Document detailed notes in the ticketing system and provide accurate and timely customer updates.
Serve as a senior technician of the desktop support team setting the bar high in performance, customer satisfaction, and improving processes. Assist in training and mentoring staff to improve performance, increase customer satisfaction, and drive efficiencies. Partner with leadership to create a friendly, productive environment that promotes success. Monitor desktop queues ensuring SLAs are met, and best ticket practices demonstrate quality practices.
Mentor staff who do not meet requirements. Respond to customer escalations in person and/or via email in a timely manner. Determine root causes and create corrective action plans. Create standard operating procedures (SOPs) and update existing SOPs for specialized technical support.
Ability to multi-task projects and daily operations while providing regular status updates to management. Technical Skills / Competencies (MANDATORY) ITIL certification (Foundation level or higher).
Experience
with ticketing systems (e.g., ServiceNow, HPSM, Manage Engine, Ivanti). Must have a solid understanding of the hardware, software, and network infrastructure that they will be supporting. This includes knowledge of operating systems, hardware components, applications, and network protocols. Must have excellent technical knowledge of computer systems, software applications, and hardware peripherals.
This includes troubleshooting, diagnosing, and resolving technical issues. Must have excellent expertise in preparing the Analytic and operation reports and presentation. Should be confident in presenting the same with Stakeholders. The Desktop Support lead will work in a fast-paced environment and must be able to adapt to changing priorities.
Soft Skills (MANDATORY) Ability to explain technical concepts in a clear and understandable manner to non-technical users. Effective listening skills to accurately understand user problems and concerns. Patience and empathy to deal with frustrated or anxious users. Ability to build rapport and trust with end-users.
Ability to work effectively as part of a team, collaborating with other IT professionals. Willingness to share knowledge and assist colleagues. Seniority level Director Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Intertec Systems by 2x #J-18808-Ljbffr
