Guest Experience Manager
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Salary:
$60,000–$70,000 per yearRole OverviewA company that provides fundraising solutions for nonprofits and schools through luxury travel experiences is seeking a Guest Experience Manager. The role involves managing personalized travel journeys for Charity Trip Winners and ensuring a seamless experience from initial planning through post-trip follow-up.
The successful candidate will act as the primary guest contact while coordinating itineraries, accommodations, activities, vendors, special requests, and in-trip support.
Key Responsibilities
Communicate with Charity Trip Winners by email and phone to coordinate travel arrangementsManage complete itineraries, including flights, activities, tours, dining, and accommodationsCoordinate schedules with travel vendors and internal teamsCollect guest feedback and identify ways to improve travel experiencesResearch and arrange additional services, upgrades, and special requestsProvide concierge-level support during trips and resolve issues efficientlyMaintain guest information and update CRM records, including HubSpotSupport booking-team projects and collaborate through digital platformsParticipate in team meetings and company collaboration activitiesRequirementsStrong time-management, organizational, and problem-solving skillsCustomer service experience; hospitality experience is preferredExperience in travel, product development, design, or consumer experience is an advantageStrong verbal and written communication skillsAbility to work independently in a remote environmentGrowth mindset and openness to feedback and continuous improvementProficiency in Google Workspace and HubSpot is a plusStrong knowledge of guest experience management, customer service operations, itinerary planning, vendor coordination, CRM systems, and remote collaboration tools
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