Sr. Team Lead

Job Location: RAKMHSU Job Summary: We are seeking a highly skilled and experienced Sr. Team Lead / Team Lead - Application Infrastructure to lead a team responsible for the end-to-end deployment , maintenance, and optimization of application infrastructure systems. This role ensures high availability, performance, and security of critical enterprise applications by aligning infrastructure capabilities with business and application needs. This role involves gathering and analyzing business requirements, preparing use cases, conducting functional and user acceptance testing, developing Standard Operating Procedures, delivering end-user training, and ensure successful end-to-end deployment of the solution. The ideal candidate needs to work very closely with business stakeholders, leaderships, software developers and system integrators to ensure the deployed solutions are fully aligned with operational requirements. The candidate should possess a strong analytical thinking and the ability to translate business requirements into actionable technical requirements. Qualifications, Experience & Skill Sets : Qualification: Candidate must have B.E., B. Tech, B.Sc.- Computer Science, Masters preferred. Experience : More than 10 years in software implementation, testing, requirement gathering, documentation and team leadership - Preferred in an educational institution. Proven experience in deploying academic, learning, and curriculum management solutions, especially: Student Information Systems (SIS) – preferably Ellucian Banner and LMS. Strong collaboration with academic departments, business units, and senior leadership to align solutions with institutional needs. Knowledge of SDLC methodologies and hands-on experience in delivering enterprise software projects. Technical proficiency in Databases (Oracle, SQL), application integration & reporting tools. Strong experience in leading and mentoring cross-functional teams. Proficiency in preparing Standard Operating Procedures (SOPs), technical documentation, and delivering user training. Effective resource management to ensure timely project execution and ongoing support. Serve as the primary liaison across functional teams and technical partners. Ensure systems meet reliability, security, and regulatory compliance standards. Knowledge of IT governance, change management, and data security best practices. Experience with software testing methodologies, defect tracking tools, and test case development. Experience with agile project management methodologies (Scrum, Kanban) and version control tools (Git, Jira, etc.). Strong willingness to adapt to evolving technology landscapes and stay current with industry best practices. Excellent communication, analytical, problem-solving and documentation skills. Desired Skillsets: Requirement Gathering & Analysis: Collaborate with Business stakeholders to collect and analyze software requirements. Evaluate the feasibility and impact of new enhancements and system changes. Translate business needs into clear, structured and detailed technical documentation. Ensure system functionalities align with business goals and operational expectations. Work with internal teams and Vendors to clarify & manage scope and track changes. Use Case Development & Testing: Develop use cases and workflows to define system behavior and business processes. Perform manual & automated testing to validate system functionality against requirements. Track, document, and follow up on software defects to ensure timely resolution. Collaborate with developers / system integrators to enhance system functionalities. Standard Operating Procedures (SOP) Documentation: Develop and maintain comprehensive SOPs for system operations and support processes. Define and implement standardized procedures to promote consistency and compliance. Update documentation to reflect system updates, changes, and evolving standards. Maintain documentation - infrastructure configurations, procedures, and dependencies. User Training & Support: Create training materials such as user manuals, presentations, and instructional videos. Conduct training sessions and workshops to educate end-users on system functionality. Provide ongoing technical support, troubleshoot issues, and manage resolution processes. Analyze user feedback to enhance user experience and ensure smooth adoption. Deployment & Implementation: Ensure end-to-end software deployment, ensuring compliance with security, scalability, and performance standards to meet requirements in all the levels. Manage proper configuration and seamless integration with enterprise systems. Administer the provisioning, configuration, and support of infrastructure platforms (on-prem and/or cloud) that host enterprise applications. Proactively monitor system performance, identify inefficiencies, and drive improvements. Coordinate go-live activities with vendors and business units to ensure seamless transitions.. Implement high availability, DR, and scalability strategies for application environment. Explore and adopt latest tools / technologies to improve system reliability and automation. Leadership, Team Management and Project Delivery: Lead and manage cross-functional teams including software developers, infrastructure engineers, and system integrators. Mentor and support team members, fostering a culture of collaboration, technical excellence, and continuous improvement. Drive innovation through evaluation and integration of new technologies and practices that enhance infrastructure and application performance. Medium of instruction is English and candidates should have an excellent communication skill in English. Selected candidate should have valid passport and willing to join by September 2025. Age should be less than 40 years. Applicants fulfilling the above requirements are invited to email their detailed CV to: (Please mention the job title in the subject line) The Office of HR, RAK MHSU Email: Website: CVs of candidates strictly meeting the above requirements only will be shortlisted. #J-18808-Ljbffr