Account Manager – German Speaking

Account Manager – German Speaking (m/f/x)(Opportunity & Customer Development Support, Fluent German Required)Job

Location:
JLT, Cluster C, Dubai, UAEJob Type: Full-time, Monday to Friday (on-site)

Salary:
Competitive fixed salary in the range of AED 9,000 – 12,000, depending on experienceCompanyWe are an engineering plastics manufacturer and technical partner based in Jumeirah Lakes Towers (JLT), Dubai, operating across Europe, the Middle East, and Asia. We supply high-performance thermoplastics in semi-finished and CNC-machined form to industrial customers in more than 30 countries.
We are looking for a hands‑on, German‑speaking Account Manager who combines active customer communication with strong sales discipline and structured CRM work.
This is an office‑based sales role with a clear focus on customer communication, quotation follow‑up, and customer development.
You will communicate mainly in German with our German‑speaking customers and in English with our international customers. You will actively follow up on quotations, keep opportunities moving, and take ownership of customer communication in daily DescriptionAs Account Manager, you hold a central operational sales role within our sales are responsible for actively managing existing customer relationships in daily operations, following up on quotations, obtaining relevant customer information, and keeping all opportunities transparent in our CRM (Odoo).
You are the direct contact for our customers via phone, email, and digital channels. Communication is mainly in German, complemented by English for our international customers. You clarify decision status, actively develop quotations toward orders, and ensure that open customer matters are consistently followed up.
You work closely with Key Account Management, Inside Sales, and management, and act as an important interface between our customers and the internal German, sales orientation, proactivity, and consistent CRM discipline are not optional. They are essential for success in this role.
Your ResponsibilitiesQuotation Follow‑Up & ConversionProactive follow‑up of open quotationsClarifying decision status, timing, budgets, and award status with the customerActively following up quotations with the objective of converting them into ordersDocumenting reasons for won, lost, or postponed quotationsCustomer Care & CommunicationDirect contact for customers in daily operations via phone, email, and digital channels, mainly in German and additionally in EnglishFast, reliable, and solution‑oriented responses to customer mattersStructured forwarding of customer matters and tracking of open items until resolutionExisting Customer Management & RetentionRegular active contact with existing customers between larger projectsRecognizing additional needs, follow‑up inquiries, and cross‑selling potentialPassing on relevant potential to the responsible Key Account ManagerEnsuring that open customer matters are consistently followed upNew Customer Support & Potential AnalysisResearching and qualifying target customers based on internal guidanceInitial contact by phone, email, or digital channelsHanding over qualified prospects to Key Account ManagementSupporting the preparation of trade fair and campaign contactsCRM, Opportunity & Data Management (Odoo)Maintaining customer, contact, quotation, and opportunity data in Odoo CRMDocumenting customer contacts, conversation content, and next stepsMaintaining reminders, status information, and open tasksEnsuring the CRM is the central and reliable information source for sales and managementRegular feedback to Key Account Management and management on open quotations, customer reactions, and opportunitiesYour RequirementsFluent German required (spoken and written), as customer communication is mainly in GermanFluent English required for our international customersProven experience in inside sales, account management, or sales support in a B2B environmentStrong communication

skills:
clear, friendly, and reliable on the phone and in writingHands‑on CRM experience and disciplined data maintenanceHigh level of structure, proactivity, and follow‑up consistencyTechnical understanding or industrial background is an advantageImportant NoteThis is not a coordination‑only position and not a passive administrative role.
This position requires fluent German. Applications without German language skills cannot be considered.
We are explicitly looking for candidates who:Pick up the phone and follow up consistentlyTake ownership of open items until they are resolvedWork in the CRM daily, not occasionallyActively develop quotations toward ordersYour BenefitsFull‑time position, Monday to Friday (on‑site)Fixed salary in the range of AED 9,000 – 12,000, depending on experienceModern office environment in JLT, close to metro accessLong‑term role with clear responsibility and development potential