Front Desk Agent

4 days ago


ras al khaymah, United Arab Emirates The Cove Rotana Resort - Franchised Full time

Summary We are seeking a friendly and customer service-oriented Front Desk Agent to join our team. The Front Desk Agent will be responsible for providing exceptional service to guests, handling check‑ins and check‑outs, managing reservations, and assisting with any inquiries or requests.\>Greet guests in a friendly and professional manner Check guests in and out of the hotel efficiently Handle reservations over the phone, via email, or in person Answer incoming calls and assist with inquiries Address guest complaints and escalate as needed Maintain a clean and organized front desk area administrative tasks as assignedCandidate RequirementsPrevious experience in a customer service role is preferred Excellent communication and interpersonal skills Strong organizational skills and attention to detail Ability to work well under pressure and handle difficult situations with patience Proficiency in using computer systems and hotel management softwareSkillsExcellent communication and interpersonal skills Strong customer service orientation Ability to work well under pressure Proficient in using computer systems and software Organizational skills and attention to detail Multitasking abilities Problem‑solving skills Ability to remain calm and professional in challenging situations#J-18808-Ljbffr


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