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Call Centre Agent

2 days ago

united arab emirates Bayut | dubizzle Full time

Overview Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience. As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs. We are looking for an experienced Call Centre Agent to join our dubizzle pro motors team in Dubai. Responsibilities Handle high volumes of inbound calls and enquiries from multiple channels Meet customer SLA’s to ensure customer satisfaction Deal with outbound calls to target potential customers and meet conversion quotas and KPIs Handle calendar appointments for the field sales team Manage and handle customer complaints, escalating to relevant stakeholders and ensuring accurate reporting Handle customer enquiries and emails Work in a fast-paced, high-performing team Benefits Multicultural environment with over 60 different nationalities Competitive Tax-free Salary Comprehensive Health Insurance Annual Air Ticket Allowance Employee discounts at multiple vendors across the emirates Rewards & Recognitions Learning & Development Company & Inclusion Bayut & dubizzle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #UAEdubizzle Qualifications A minimum of 12 months experience working in a call center/telesales role Experience in a fast-paced role requiring multitasking (handling a constant stream of inbound calls while also answering customer emails) Flexible with working hours Available 6 days a week and potentially Fridays Hard working, willing to go above and beyond to deliver #J-18808-Ljbffr