Customer Relationship Officer
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JOB DESCRIPTION
Role: Customer Relationship OfficerLocation: BR-Al Qusais Branch, DubaiRole Purpose:Managing products and service function to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service efficiencyKey Accountabilities of the roleRESPONSIBILITIES:Deposit account inquiries related to deposit accounts. Opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.
Finance account inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input of data in the system, ensure proper completion of forms.
Sales-Management of service delivery.
Sell and cross sell ADIB's products and promote ADIB's imageStaff Management and of subordinates, plan their trainingand appraisal.
Perform other task specified by Management.
Results RequiredAchieving Monthly Budget -Provide support to CRM to prepare the comments for budget variance on achievement of branch sale of financial product targets.
Continuous Improvement -Assist CRM toRecommend workflow changes leading to process improvements to the branch manager at least once a yearInternal Audit & ICD Comments -Provide support to CRM in preparing detailed responses to internal audit and ICD comments relating financial products and financial customer services.
Compliance of policies & procedures
- Comply and perform Key operational controls as required in ADIB's polices & procedures in day-to-day Skills / Technical Knowledge Required for this role:Broad knowledge of ADIB's Retail Banking financial products & servicesThorough knowledge of ADIB's Retail Credit & Operational Policies & ProceduresGood Knowledge of UAE banking practices, regulations & risksThorough Knowledge of all the Regulations issued by Central Bank of UAEGeneral awareness of competitors in the local marketFair knowledge of service standardsTraining skillsSales skillsManagement Information skills
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