Entertainment Manager

منذ 3 ساعات

dubai, dubai, الإمارات العربية المتحدة Majid Al Futtaim دوام كامل

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JOB TITLE

Entertainment Manager | MAF Entertainment | Operations

ROLE SUMMARY

The role of the Entertainment Manager is to provide leadership, and operational direction to team members across Entertainment assigned site/s. This role will ensure optimal customer experience is delivered consistently while protecting Entertainment brands, guidelines, and monitoring business costs.

ROLE PROFILE

Oversees and manages Entertainment assigned site operations and ensure operational and administrative activities.
Ensures that site is operating in line with set SOPs while ensuring adherence to MAF policies and guidelines.
Continuously monitors performance assigned operations and ensures adherence to operations budgets for the site and reports any variances.
Creates and maintains a customer-focused environment with regular end-user feedback and NPS.
Owns customer escalations, root cause analysis, and issue resolutions to ensure optimal customer satisfaction
Works closely with the HSE team to ensure and inspect service delivery standards and drive continuous improvement
Maintains cost management by achieving EBITDA and Net Profit targets on a monthly, quarterly, and annual basis.
Manages and guides team within the operational issues and areas of concern to ensure that matters are resolved within agreed timelines and efficiency.

REQUIREMENTS

6-8 years of experience in a fast pace operational environment with a minimum of 2 years’ experience as a manager in F&B/Customer Service/Retail/Hospitality industry
Strong communication skills in English
Interpersonal, negotiation and influencing skills

WHAT WE OFFER

At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us
Work in a friendly environment, where everyone shares positive vibes and excited about our future.
Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.

Entertainment Manager

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وظائف مشابهة في dubai

عروض مماثلة

الأمريكتين

أوروبا

آسيا / أوقيانوسيا

أفريقيا

Entertainment Manager

احفظ هذه الوظيفة وحافظ على تنظيم بحثك

وظائف مشابهة في dubai

عروض مماثلة