Senior Multifunctional Field Technical Support

DescriptionThis position is contingent upon award. A secret security clearance is required. If you are looking for an exciting career opportunity in the IT, engineering, software development, logistics, and project management fields, Linchpin Solutions is the place to be We are currently hiring a dynamic, experienced Senior Multifunctional Field Technical Support professional.

Job Type
Full-timeClearanceActive DoD Secret ClearanceWork ScheduleOnsite daily with regional travelRole OverviewThe CONUS Biometric Field Systems Technician supports the installation, maintenance, repair, and operational readiness of Biometric Collection Capability (BCC) systems across military installations. This role involves direct field support for biometric hardware and software systems, ensuring reliable performance in both mobile and static environments in support of Army Total Package Fielding (TPF) and associated lifecycle sustainment activities. Travel is required.
General SkillsetExperience with Microsoft OfficeVerbal and written communication skillsAbility to work both collaboratively and individuallyCritical Thinking SkillsAbility to give presentations and briefings as neededSpecific SkillsetInstall, configure, and field BCC devices at various military locations, including mobile and fixed-site systemsSupport Army Total Package Fielding (TPF) activities, including New Equipment Fielding (NEF), New Equipment Training (NET), Platform Integration (PI), and Technical Field SupportPerform routine maintenance, diagnostics, troubleshooting, and repairs of biometric hardware and software systems to ensure optimal performanceProvide on-site and remote technical support to end users, including responding to help desk tickets, phone calls, and email requestsDiagnose and resolve software and hardware technical issues across biometric collection systems and supporting infrastructureAssist in the collection, processing, and management of biometric data, ensuring accuracy, integrity, and compliance with applicable standards and regulationsMaintain detailed and accurate records of installations, maintenance actions, repairs, and system configurationsDeliver user training on the operation and maintenance of biometric equipment to ensure effective system utilizationTravel to CONUS and OCONUS military installations and field locations as required to support deployments and sustainment operationsSupport data entry, system updates, and operational reporting using Android and Windows-based systemsUtilize knowledge of databases and networking fundamentals to support system connectivity and performanceMust adhere to the company's AS9100 and QMS policies, procedures, and guidelinesOther duties as assignedRequirementsEducation & CertificationsBachelor's Degree in a relevant discipline or two (2) additional years of relevant experienceSeven (7) years of relevant experience providing technical supportExperience RequirementsExperience supporting Army Total Package Fielding (TPF) processes, including NEF, NET, PI, and Technical Field SupportHands-on experience installing, maintaining, and repairing electronic and mechanical systemsProficiency in operating Android and Windows-based systemsExperience with data entry, technical documentation, and help desk/ticketing systemsKnowledge of basic networking concepts and database systemsFamiliarity with biometric technologies, including fingerprint, iris, facial, and voice recognition systemsStrong troubleshooting skills for both software and hardware environmentsAbility to travel frequently to support field operationsPreferred ExperienceExperience supporting military or government biometric systems or other mission-critical fielded systemsFamiliarity with mobile biometric collection devices and ruggedized field equipmentExperience providing end-user training in operational environmentsStrong organizational skills with attention to detail in documentation and reportingBuild Your Career With UsLinchpin Solutions' professional services organization is committed to delivering qualified candidates that meet or exceed clients' technical and management expectations. Our growth means exciting career opportunities for talented professionals in IT, engineering, software development, logistics, project management, and other key areas. We provide personnel who become valuable assets to the organizations they serve and contribute to the overall skill diversity and strength of the Linchpin Team.
Career ChoicesLinchpin's success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing the company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively Transparency StatementLinchpin Solutions is committed to compliance with applicable pay transparency laws and regulations. Final compensation for any position will be determined based on a variety of factors, including but not limited to:Relevant prior w