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Remote Customer Support Representative
2 weeks ago
OranjeBor Energie BV is seeking a highly skilled and motivated Remote Customer Support Representative to join our growing global team. In this role you will provide exceptional support to clients, manage collections and overdue payments, oversee account receivables, and serve as our Escrow Representative coordinating payments and transactions with partners and associates across your designated region. Key Responsibilities Handle incoming and outgoing customer inquiries via phone, email and chat ensuring prompt and professional resolution. Manage collections and overdue payments including negotiating payment plans and settlements. Review and analyze account receivable reports to identify trends, risks and areas for improvement. Communicate with clients regarding outstanding balances offering clear and compliant payment solutions. Develop and implement strategies to improve collection efficiency and minimize delinquency rates. Collaborate closely with internal teams including Sales and Accounting to resolve client issues and enhance satisfaction. Maintain accurate and up-to-date customer records including payment logs and communication histories. Meet or exceed monthly collections and reconciliation targets while ensuring high service quality. Serve as Escrow Representative coordinating all outgoing and incoming transactions to regional partners and associates. Verify and process payment instructions ensuring timeliness, accuracy and full compliance with company protocols. Prepare and distribute payment notices, confirmations and remittance details. Investigate and resolve payment discrepancies and transaction-related errors. Uphold confidentiality, transparency and compliance across all customer and partner transactions. Requirements Minimum 2 years of experience in Customer Service, Collections, Account Receivables or Escrow Operations. High School Diploma or equivalent required; Bachelors degree in Business Finance or a related field preferred. Proven ability to manage financial documentation and client correspondence with accuracy. Excellent communication, negotiation and relationship management skills. Strong analytical and problem‑solving abilities with high attention to detail. Sound knowledge of Escrow laws and financial compliance frameworks. Ability to work independently and remotely maintaining consistent productivity and professionalism. Skills and Competencies Excellent customer service orientation and interpersonal communication. Financial acumen and familiarity with reconciliation, invoicing and payment processing. Strong organizational and time management abilities. Integrity, reliability and discretion when handling confidential financial information. Proven teamwork and adaptability in dynamic environments. Additional Information We offer competitive compensation and benefits packages along with opportunities for growth and development within our dynamic organization. If you are passionate about delivering exceptional customer service and possess the skills required for this role we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience. Remote Work Yes Employment Type Full-time #J-18808-Ljbffr
