Dynamics 365 & Power Platform Administrator

Key Responsibilities
Administer and maintain Dynamics 365 CustomerEngagement applications (e.g., Customer Service, Sales, Field Service) andDataverse environments, including configuration, security roles, businessunits, teams and system settings. Administer the Power Platform, including PowerApps, Power Automate, Power Pages, Power BI, Copilot Studio and connectors,through the Power Platform admin center. Design and enforce the Power Platform governanceframework, including environment strategy, Data Loss Prevention (DLP) policies,environment provisioning, and implementation and use of the Power PlatformCenter of Excellence (CoE) Starter Kit. Manage user access, licensing and capacity(database, file and log storage, API request limits) and optimize license usageand costs. Manage solution lifecycle and ApplicationLifecycle Management (ALM), including managed and unmanaged solutions,deployment pipelines across development, test, UAT and production environments,and source control using Azure DevOps or Power Platform Pipelines. Plan, test and apply Microsoft release waveupdates and platform changes, assessing their impact on company s solutions andcoordinating regression testing with business teams. Monitor system health, performance, integrationsand scheduled processes, and troubleshoot issues with plug-ins, workflows,Power Automate flows, integrations and data synchronization. Manage integrations with other company s andgovernment systems using Dataverse APIs, Azure services (e.g., Logic Apps,Service Bus, Azure Functions), custom connectors and the on-premises datagateway. Manage data import, export, migration, duplicatedetection, bulk data operations, and backup and restore of environments. Implement and maintain security controls in linewith company s information security policies, including Microsoft Entra IDintegration, conditional access, role-based and field-level security, auditing,data retention and protection of sensitive health data. Handle incidents, service requests and changesin line with componay s IT service management processes, and elevate issues toMicrosoft support and partners where needed, tracking them to resolution. Support citizen developers and makers throughguidance, standards, reviews of apps and flows before production, and training. Maintain up-to-date technical documentation,including environment configurations, security models, integration details,runbooks and standard operating procedures. Generate periodic reports on platform usage,license consumption, capacity, performance, incidents and governance compliancefor management. Support audits and ensure compliance withapplicable UAE and Dubai Government regulations, including data protection andhealthcare data requirements. Secondary Responsibilities Support the integration of Company s OperationsSupport Systems (OSS) tools, including IT service management (e.g., ServiceNow,Jira Service Management, Ivanti), infrastructure and application monitoring(e.g., Azure Monitor, Mange Engine), event management, CMDB and automationplatforms. Design, build and maintain integrations usingAPIs, webhooks, custom connectors, Power Automate and Azure integrationservices to enable automated data exchange, such as ticket creation, statusupdates, alert routing and asset or configuration synchronization. Automate operational workflows between OSS toolsand business applications, such as incident escalation, service requestfulfilment, approvals and notifications, to reduce manual effort and improveresponse times. Build operational dashboards and reports inPower BI that consolidate data from OSS tools, including incidents, alerts,availability, capacity and SLA performance. Monitor the health and reliability of OSSintegrations, troubleshoot failures, and maintain integration documentation,data mappings and runbooks. Ensure OSS integrations follow Company ssecurity, change management and data protection requirements, including securecredential management, least-privilege access and auditing. DevOps Platform setup: set up and managethe DevOps platform (e.g., Azure DevOps), including organisations, projects,repositories, boards, artifacts, service connections, build agents and accesspermissions. CI/CD pipelines: design and maintainautomated build-and-deploy pipelines for Dynamics 365, Power Platform andrelated Azure components, covering solution export, source control, testing,approvals and deployment across environments. Standards: set and enforce DevOpsstandards such as branching strategy, pull request and code review rules,versioning, release management and environment promotion rules. Security and quality: build security andquality checks into pipelines, such as the Power Apps solution checker, codeanalysis and Azure Key Vault for secrets, and keep deployment audit trails inline with Company s change management. Support: monitor pipeline health, fixbuild and deployment failures, and help development teams and partners adoptDevOps practices. Desired Candid