Operations Lead

Operations Lead
- Amazon Now Delivery Job SnapshotRole: Operations Lead
- Amazon Now DeliveryLocation: Dubai, United Arab EmiratesIndustry: Logistics and Supply ChainFunction: Logistics-TransportationExperience: 1-3 years of experience managing processes and people in a lead role preferredJob Type: Full-timeOperations Lead
- Amazon Now Delivery in Dubai, United Arab Emirates is a Logistics and Supply Chain opportunity focused on fast delivery, third-party store operations, last-mile execution, and frontline team performance.
Amazon is hiring an experienced operations lead to manage daily site activities, coordinate Delivery Service Partners, improve productivity and service quality, and maintain strong standards across safety, cost, customer experience, and associate performance.
Job DetailsCountry: United Arab EmiratesCity: DubaiIndustry: Logistics and Supply ChainFunction: Logistics-TransportationSalary: 10000-15000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: AnyCandidate Nationality: AnyJob Type: Full-timeRole ContextThe Operations Lead will support Amazon Now, a developing fast-delivery model designed to strengthen customer convenience across MENA. The role will oversee end-to-end daily operations across either one large site or a combination of smaller locations while coordinating store operations and last-mile Delivery Service Partners. This position combines people leadership, operational control, performance management, and continuous improvement. The Operations Lead will monitor productivity, quality, attendance, safety, and delivery performance while ensuring Amazon policies are applied fairly and consistently. The role also provides leadership continuity by acting as a stand-in for the Area Manager when required.

Key Responsibilities
Manage end-to-end daily operations across an assigned Amazon Now site or group of smaller third-party store operations and support reliable last-mile delivery execution.
Coordinate with Delivery Service Partners to maintain expected service and performance standards.
Monitor customer-facing operational metrics and take action when results fall below target.
Maintain cost expectations while protecting safety, quality, productivity, and team morale.
Lead associates through regular coaching, feedback, and clear performance under-the-roof and on-the-road productivity, quality, and safety performance.
Ensure attendance policies and other operational requirements are administered consistently.
Prepare and implement training and development plans for operational gaps and introduce practical process improvements that produce sustained results.
Conduct daily 4M audits covering manpower, machines, materials, and operating methods.
Perform 5S audits to maintain organized, safe, and efficient store environments.
Analyze operational data to identify performance trends and recurring problems.
Apply structured problem solving to address productivity, service, or quality issues.
Maintain clear reporting and communicate important operational information to relevant stakeholders.
Support workforce planning and resource allocation according to daily operational demand.
Work closely with internal teams and external partners to remove execution barriers.
Step in for the Area Manager when additional leadership coverage is required.
Ideal ProfileCandidates must be fluent in spoken, written, and read English. The preferred candidate will bring one to three years of experience managing people and operational processes in a lead or supervisory capacity. Strong people management capability is important because the position requires daily coaching, performance monitoring, training support, and clear communication with frontline teams. Good analytical and problem-solving skills are also preferred. Candidates should be comfortable reviewing performance metrics, identifying operational issues, and taking timely corrective action. Previous exposure to logistics, retail operations, delivery services, store operations, fulfillment, or another fast-paced operational environment would be valuable.
Skills SetLogistics-TransportationAmazon Now operationsFast delivery operationsLast-mile logisticsDelivery Service Partner managementThird-party store operationsSite operationsTeam leadershipPeople managementAssociate coachingPerformance managementAttendance trackingOperational KPI monitoringCustomer service metricsCost control??? I'll just continueProductivity managementQuality managementSafety management4M auditing5S auditingProcess improvementOperational reportingData analysisProblem solvingWorkforce planningResource allocationTraining and developmentShift operationsContinuous improvementArea Manager coverageWhy Join UsAmazon Now offers the opportunity to work within a developing fast-delivery business where operational decisions can directly influence customer experience, partner performance, and the scalability of a new service model. The role pro