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Guest Experience Supervisor
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Ajman, Ajman, United Arab Emirates Marriott International Full timeAdditional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationAjman Saray a Luxury Collection Resort Ajman, Sheikh Humaid Bin Rashid Al Nuaimi Street, Ajman, United Arab Emirates, United Arab Emirates, 8833VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition TypeNon-ManagementPosition SummaryProcess all guest check-ins, verifying...
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Guest Experience Supervisor
13 hours ago
Ajman, Ajman, United Arab Emirates Marriott International Full timeAdditional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationAjman Saray a Luxury Collection Resort Ajman, Sheikh Humaid Bin Rashid Al Nuaimi Street, Ajman, United Arab Emirates, United Arab Emirates, 8833VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition TypeNon-ManagementPosition SummaryAssist staff with expediting problem...
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Luxury Guest Experience Lead
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Ajman, United Arab Emirates Marriott Hotels Resorts Full timeA leading hotel chain in Ajman is looking for a Guest Experience Supervisor to enhance guest satisfaction by assisting with check-ins, resolving issues, and ensuring a seamless experience. The ideal candidate will possess at least 1 year of hospitality experience, strong communication skills, and be able to work in a fast-paced environment. This is a...
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Guest Services Supervisor – Concierge
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Ajman, United Arab Emirates Marriott Hotels Resorts Full timeA leading hotel chain in Ajman is seeking a guest service associate to respond to requests, provide information, and monitor guest services. This role requires a high school diploma or equivalent, with no prior experience necessary. Candidates will ensure guest satisfaction and adherence to company standards while handling guest inquiries and requests. The...
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Ajman, United Arab Emirates Marriott Hotels Resorts Full timeGuest Experience Supervisor - Ajman Saray, a Luxury Collection Resort Ajman, United Arab Emirates Job Description POSITION SUMMARY Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room,...
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Ajman, United Arab Emirates Marriott Hotels Resorts Full timeGuest Experience Supervisor - Ajman Saray, a Luxury Collection Resort Ajman, United Arab Emirates Job Description POSITION SUMMARY Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room,...
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Ajman, United Arab Emirates Marriott Hotels Resorts Full timeGuest Experience Supervisor - Ajman Saray, a Luxury Collection Resort Ajman, United Arab Emirates Job Description POSITION SUMMARY Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room,...
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Guest Experience Concierge
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Ajman, United Arab Emirates Marriott Hotels Resorts Full timeA leading hotel group is seeking a Guest Experience Expert in Ajman, United Arab Emirates. The role focuses on ensuring a memorable and unique guest experience through various services. Responsibilities include addressing guest needs, processing operational tasks, and ensuring professionalism. Candidates must have a high school diploma or G.E.D. equivalent,...
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Guest Experience Concierge
2 weeks ago
Ajman, United Arab Emirates Marriott Hotels Resorts Full timeA leading hotel group is seeking a Guest Experience Expert in Ajman, United Arab Emirates. The role focuses on ensuring a memorable and unique guest experience through various services. Responsibilities include addressing guest needs, processing operational tasks, and ensuring professionalism. Candidates must have a high school diploma or G.E.D. equivalent,...
Guest Experience Supervisor
12 hours ago
POSITION SUMMARY Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. PREFERRED QUALIFICATIONSEducation: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None.At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. #J-18808-Ljbffr
