Front Desk Supervisor

4 days ago


abu dhabi, United Arab Emirates Grand Millennium Al Wahda Full time

Join to apply for the Front Desk Supervisor role at Grand Millennium Al Wahda As a Front Desk Supervisor, your role is to deliver exceptional and customer‑centric service to our guests, ensuring that their stay becomes a memorable and enjoyable experience. In addition to this, you will be responsible for overseeing the day‑to‑day operations of the front desk, managing colleagues, and addressing any guest needs or concerns that may arise during their stay. Your focus will be on creating a positive and welcoming atmosphere for guests while upholding the highest standards of professionalism and hospitality. Key Job Responsibilities Greet guests professionally and warmly, ensuring their expectations are met from arrival to departure. Foster effective communication with all relevant departments to ensure seamless service delivery. Cultivate positive working relationships with the Front Office team. Supervise all Front Desk colleagues, ensuring they interact with guests in a professional and friendly manner. Stay updated on hotel and local services, providing information and addressing guest inquiries. Handle guest complaints promptly, efficiently, and empathetically, ensuring proper resolution. Maintain awareness of guest profiles to personalize service. Ensure guests receive the expected accommodation and amenities. Review all cashier and city ledger bills at the end of the shift to verify accuracy in billing and attachments. Uphold environmental, health, and safety standards in alignment with organizational policies. Adhere to the company’s environmental, health, and safety procedures and policies. Seniority level Mid-Senior level Employment type Full-time Job function Management and Manufacturing Industries Hospitality Location Abu Dhabi, United Arab Emirates Get notified about new Front Desk Supervisor jobs in Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates . #J-18808-Ljbffr



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