Remote Utility Tech Support Analyst

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Harris Computer is seeking a Customer Support Analyst to join its NorthStar Utilities Solutions team in a remote US/Canada-focused role. You will handle technical support tickets, investigate root causes, and resolve complex web app, API, and server-side issues for enterprise utility clients.
Responsibilities include analyzing logs and database queries, documenting solutions in internal knowledge bases, and collaborating with engineering to deliver fixes while communicating clearly with clients