Director, AI-Driven Customer Experience

2 weeks ago


dubai, United Arab Emirates Careem Full time

A leading technology firm is seeking a Director of Customer Experience & Care in Dubai. This role will lead the transformation of the customer care organization into a technology-enabled function, incorporating AI and automation to enhance customer interactions. The ideal candidate will have over 12 years of experience in customer experience leadership, proven success in Care transformation, and a strong understanding of technology solutions.
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