Guest Relations Manager

Who we are Our Hotels We work with some of the most talented and unique individuals in our business who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is after all our people that bring our vision to life. As a member of our Dorchester Collection Family we will support your development by nurturing your personality creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.
Treasured by guests. Cherished by employees. Celebrated worldwide.
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA reflected by our core values of Passion Personality Respect Working Together and you need us to do anything to support you during the recruitment process such as adjustments to how you apply alternative formats of information or adjustments to the assessment process itself please email so that we can discuss how we can support you through the process. Please note that we will not be able to respond to individual enquiries about update Reference 2025-5705 Hotel The Lana Division & Department Rooms
- Guest Relations Job Title Guest Relations Manager Contract Type Permanent Status Full time Position Overview We are not just a collection of hotels but instead a talented community. A family with a shared passion and commitment to unapologetically love and breathe who we are every day. An eclectic grouping who really care about each other and our guests where belonging transcends all else. We do this with a backdrop of extraordinary hotels steeped in history glamour and stories which provide the perfect stage for our people our Legends to live our vision Treasured by Guests Cherished by Employees Celebrated Worldwide. Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA reflected by our core values of Passion Personality Respect Working Together and submitting your application please let us know if you require any special accommodations during the interview process. We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Relations Manager you start a unique opportunity to become celebrated as the very best in your field. Youll learn not only from your fellow Legends but also through our award-winning learning academy so that you can achieve the highest standards of craft service and leadership and become a legend in your own story. What youll get As a Guest Relations Manager at The Lana Dubai here are just some of the great benefits you will receive:
Competitive Salary Package Family Benefits World-class Development Opportunities Complimentary stays with breakfast included in our sister Dorchester Collection hotels 50% off at bars and restaurants within all of our sister Dorchester Collection hotels Meals on Duty Private Medical Insurance for self and the family Life Insurance for self Annual Flight Allowance for self and the family Education Support Allowance for children Housing Allowance Transportation Allowance Uniform provided by the Company with complimentary laundry
What youll do Youll love what you do and take pride in delighting our guests:
You will be responsible for catering to and nurturing the needs of all guests with a particular focus on our VIPs guests across all Dorchester Collection properties ensuring they receive nothing sorts of exceptional experience from the moment of their initial inquiries through their arrival and continuing until their departure. You will also act as Brand ambassador fully immersing yourself in our legendary stories knowing our guests by name and personalizing every interaction to reflect the heritage and luxury of the Dorchester Collection. Our values of Passion Personality Respect Working Together and Creativity guide us each and every day. As a Guest Relations Manager you bring these values to life-making impressions creating emotional connections and turning first-time guests into lifelong ambassadors. You will build long-term meaningful relationship with guests finding time to understand their personal stories preferences and needs even during busiest moments. Your role will include identifying and recognizing loyal guests proactively seeking opportunities to introduce them to other Dorchester Collection properties. You will collaborate closel