Operations Coordinator
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Manage customer enquiries complaintsRespond to e-mails phone callsManages the ticketing centerPost service calls to the VIP clients as part of customer service on first service and after complaint query actionedIdentify customers needs clarify information research every issue and provide solutions and or alternativesCreate accurate monthly schedules for the planned clients and ensure adherence in coordination with service officersUpdate scheduled routes in close coordination with feedback from dispatcherCoordinate with all internal departments and undertakes complete administrative functions to ensure that operations and support center are carried out effectively and efficientlyIdentify and escalates priority issuesPrepare agendas and or programs for meetings and take minutes where necessaryMonthly schedules to be floated to the clients division controller dispatch service officerQualificationsBachelor's degree in Business Administration, Operations Management, Logistics, or a related field.1–3 years of experience in an operations coordination, customer service, administration, or field service support role.
Proficient in Microsoft Office (Excel, Word, Outlook) with strong organizational, scheduling, and administrative skills; experience with CRM/ERP systems is an advantage.
Excellent communication and customer service skills in English, with the ability to coordinate across departments, manage multiple priorities, and resolve customer enquiries professionally.
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