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Call Center Executive

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dubai, United Arab Emirates Armada Medical Centre Full time

Join to apply for the Call Center Executive role at Armada Medical Centre.ResponsibilitiesManage large amounts of inbound and outbound calls in a timely manner.Follow communication \"scripts\" when handling different topics.Identify customers' needs, clarify information, research issues, and provide solutions and/or alternatives.Seize opportunities to upsell services.Enter accurate and detailed data into the system.Meet key performance indicators such as call resolution time, customer satisfaction (CSAT), and Average Handling Time (AHT).Build sustainable relationships and engage customers by exceeding expectations.Keep records of all conversations in the call center database clearly and accurately.Attend educational seminars regularly to enhance knowledge and performance.Achieve personal and team qualitative and quantitative targets.QualificationsBachelor's Degree (Medical/Healthcare background preferred).Experience2 to 3 years of similar work experience in UAE.Additional DetailsJob Category: Call Center ExecutiveJob Type: Full TimeLocation: DubaiSeniority LevelEntry levelEmployment TypeFull-timeJob FunctionBusiness Development and SalesIndustriesHospitals and Healthcare#J-18808-Ljbffr