Resident Engineer

منذ 24 ساعات

sharjah, الإمارات العربية المتحدة Agfa دوام كامل

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Resident Engineer ( PACS / RIS / VNA )This is an on-site role based at a customer location in Dubai responsible for the delivery of technical services. The role involves providing hands-on technical support system maintenance troubleshooting and issue resolution in accordance with agreed service levels. The position requires close collaboration with the customers technical and operational teams to ensure optimal system performance service continuity and compliance with contractual obligations in order to support the day-to day business on AGFA HealthCare and 3rd party products to customers and internal staff.
Main

responsibilities:
Escalate when necessary problems to 2nd and 3rd tier supportPerform preventive/corrective maintenance on equipmentAssist internal and external customers (e.g. user freelancer colleagues from all business areas HQ etc.) on-site and remotely on technical questions and issuesIdentify opportunity for up-selling Agfa Services and Products and pass on up-selling opportunities to sales as requiredExperience:2-5 years previous work experience in a technical customer support role in a healthcare/hospital or IT environment1-2 years of experience in RIS/PACs are an advantageExperience interfacing with both internal team members and external customers as part of a solution based service process.
Experience troubleshooting and responding to customer concerns.
SPECIFIC

SKILLS:
Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner with both internal and external customersCustomer service skills and orientation including the demonstrated ability to work constructively with both internal and external customersGood knowledge of IT solutions ideally in a healthcare IT environmentExperience in providing IT helpdesk services and knowledge of networks hardware operating systems VMware remote connectivity and securityGood knowledge of Oracle and MS SQL databasesKnowledge of healthcare standards (e.g. DICOM HL7) is an assetYou have superior multitasking skills and are stress resistantFluent in written and spoken English additional language skills are an asset.

Location:
Dubai UAEWhat

we offer
A job in international European organizationCompetitive salary and benefitsTraining and career development programsTo work with a professional talented team of individualsBe part of our innovative power and shape the future with usRequired

Experience:
ICEmployment Type : Full TimeExperience: yearsVacancy: 1

Resident Engineer

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وظائف مشابهة في sharjah

أهم المدن

الأمريكتين

أوروبا

آسيا / أوقيانوسيا

أفريقيا

Resident Engineer

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وظائف مشابهة في sharjah

أهم المدن