Executive - Customer Service

1 week ago

united arab emirates Sea-lead Full time

United Arab Emirates - Customer Service & Documentation – Executive - Customer Service / Full Time Job titleExecutive – Customer Service (SOC) Job purpose The primary role of the Executive – Customer Service (SOC) is to effectively handle the front facing end to end activities of the sale and all the relevant interactions/ correspondence with customers/ internal stakeholders relating to booking release, invoicing, status etc. Main tasks and responsibilities Customer Relations Booking co-ordination with the customer for booking and booking related queries. Co-ordination with customers & operation team and follow up with them until the containers is loaded & discharge at destination. Haz, Flexi, Special cargo (OOG) approval follow up with the Dg desk with all slot operators. Co-ordination with customers and Ops Team for issuing forms and for after cut-off Via permission & all terminal related queries and discrepancy. Providing information to customers relating to vessels update. Preparing Partner & DF customers Balance to load (BTL) allocation. Preparing Cargo Booking Forecast (CBF) as per partner format. Preparing rate sheet & update to pricing department for filing slot rate. Dispute coordination, follow up on and closure Timely action and escalation of complaints, potential issues related to late gate-in, trans-shipment delays, invoicing errors to concerned Stakeholders. Constant and urgent follow up with concerned internal/ external Parties to ensure timely and accurate info relayed back to Customer. Key interactions (Internal | External) External: Customers | Surveyors | Empty Depot Internal: India Management | Operations | Sales | Finance Management | Agency Offices Education requirements Bachelor’s Degree or qualified professional. Language requirements Good command of spoken and written English. Background and experience Minimum 2 years’ experience in the Container Shipping industry. Export shipping Processes and Documentation working knowledge is a must. MS Office Applications especially Excel. Competencies and skills Excellent communication, written and verbal. Pleasant, patient listening skills. Team Player, strong interpersonal skills. Customer Orientated. Attention to detail, error free working. Work well under pressure in a fast-paced and professional environment. Flexible, willing approach to adjust to new Systems/ Processes, when applicable. #J-18808-Ljbffr

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