Senior Work Force Management Analyst
5 minutes ago
Role: Senior Work Force Management Analyst Role Purpose: A Work force management Analyst interprets data and turns it into information which can offer ways to improve business, thus affecting business decisions. Turn raw data into information and insight, which can be used to make business decisions. Make recommendations about the methods and ways in which a company obtains and analyses data to improve quality and the efficiency of data systems. Key Accountabilities of the role Provide business intelligence reports to management, call center managers, team leaders, and other relevant parties on a regular basis (time-sensitive reports & adhoc reports). Provide data to team leaders relating to their KPIs. Help call center management to develop budget for the call center. Prepare daily, monthly, yearly adhoc management reports. Make/suggest decisions based on analysis of performance indicators (analytics). Development of various reports and applications (if required) to improve the efficiency of the call center. Using automated tools to extract data from primary and secondary sources. Removing corrupted data and fixing coding errors and related problems. Developing and maintaining databases and data systems – reorganizing data in a readable format. Performing analysis to assess quality and meaning of data. Filter data by reviewing reports and performance indicators to identify and correct code problems. Using statistical tools to identify, analyze, and interpret patterns and trends in complex data sets that could be helpful for diagnosis and prediction. Assigning numerical value to essential business functions so that business performance can be assessed and compared over periods of time. Preparing reports for management stating trends, patterns, and predictions using relevant data. Working with management heads to identify process improvement opportunities, propose system modifications, and devise data governance strategies. Designing and developing interactive dashboards and reports for business units. Maintaining data accuracy and integrity within BI systems. Provide support in managing real-time day-to-day operations of the call center. Specialist Skills / Technical Knowledge Required for this role: A strong knowledge of MIS analysis and reporting structures. DAX, M Coding, and SQL Language. Data Optimization. Advanced Microsoft Power BI Skills and Power BI Data modeling. Advanced Excel skills. Reporting and data visualization skills. Proven experience delivering high-quality output to tight deadlines. Good organizational and prioritization skills with the ability to manage multiple projects concurrently. Keen attention to detail. Excellent Math and statistical knowledge. At least 2 years’ experience in a similar role or in a related field. Familiar with the various call center reporting tools and data. Familiar with call center management software. Job Info Job Identification 2750 #J-18808-Ljbffr
-
Work Force Management Analyst
4 days ago
united arab emirates National Bank of Ras Al-Khaimah PJSC Full timeAbout the role: The Workforce Management Analyst is responsible for optimizing contact center operations through effective scheduling, forecasting, and staffing. This role reports to Manager- Work Force Management ensures efficient resource utilization and supports business objectives by analyzing staffing requirements, monitoring real-time performance, and...
-
Work Force Management Analyst
3 days ago
, , United Arab Emirates National Bank of Ras Al-Khaimah PJSC Full timeAbout the role: The Workforce Management Analyst is responsible for optimizing contact center operations through effective scheduling, forecasting, and staffing. This role reports to Manager- Work Force Management ensures efficient resource utilization and supports business objectives by analyzing staffing requirements, monitoring real-time performance, and...
-
Work Force Management Analyst
2 weeks ago
united arab emirates RAK BANK Full timeAbout the role: The Workforce Management Analyst is responsible for optimizing contact center operations through effective scheduling, forecasting, and staffing. This role reports to Manager- Work Force Management ensures efficient resource utilization and supports business objectives by analyzing staffing requirements, monitoring real-time performance, and...
-
Customer Service Manager Elite Force Consultancy
5 minutes ago
united arab emirates Elite Force Full timeJob Description: Manage the Customer Services team, ensuring the team deliver high quality customer service to all stakeholders As a people manager provide regular performance management, feedback and coaching; ensuring all team members have clear individual development plans Advocate all Dentsply Sirona values in behaviours and communication Manage and...
-
united arab emirates Elite Force Full timeRequirements: Bachelor degree in related business course 3 + years’ experience on the same field Excellent skills in MS office Applications ( Excel, Word & Power point) Strong quantitative background with an excellent understanding of the issues and possess required to deliver high quality results Skills & Abilities Ability to respond to common inquiries...
-
Data Analyst
6 days ago
united arab emirates Work corp Full timeData Analyst vacancy in Khalifah A City UAE Data Analyst in Khalifah A City, UAE Khalifah A City is looking for an experienced Data Analyst to join our team. The successful candidate will be responsible for data collection and analysis, discovering trends and patterns, and creating reports. The data analyst will use their expertise in quantitative analysis,...
-
Data Analyst
5 minutes ago
united arab emirates Abroad Work Full timeOverviewData Analyst in Zayed City, UAE. Data Analyst - Zayed City. We are looking for a qualified Data Analyst to join our team in Zayed City. The ideal candidate will be detail-oriented, have a strong technical background and be able to analyze data quickly and accurately. We are offering a competitive salary of 1200 for the right...
-
Data Analyst
7 days ago
united arab emirates Abroad Work Full timeOverview Data Analyst in Zayed City, UAE. Data Analyst - Zayed City. We are looking for a qualified Data Analyst to join our team in Zayed City. The ideal candidate will be detail-oriented, have a strong technical background and be able to analyze data quickly and accurately. We are offering a competitive salary of 1200 for the right candidate....
-
Data Analyst
4 days ago
united arab emirates Work standard Full timeOverviewData Analyst job vacancy in Zayed City UAEJob SummaryWe are looking for a talented, self-motivated Data Analyst to join our team in Zayed City. You will be responsible for leading the development and support of data analysis activities that are necessary for us to deliver on our business objectives. You will be expected to develop and maintain the...
-
Data Analyst
7 days ago
united arab emirates Work standard Full timeOverview Data Analyst job vacancy in Zayed City UAE Job Summary We are looking for a talented, self-motivated Data Analyst to join our team in Zayed City. You will be responsible for leading the development and support of data analysis activities that are necessary for us to deliver on our business objectives. You will be expected to develop and maintain the...
