ICT Manager

Legends Global teams across the world are innate problem solvers and people who thrive on the excitement of developing events that create opportunity and connection. We are meticulous planners, innovative thinkers, relationship specialists and acutely experienced business leaders who love what they do.

At Legends Global, we love events, it's what we do. It's a part of our DNA and what drives us.

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  The ICT Manager is responsible for providing strategic leadership, planning, and oversight of the Coca-Cola Arena ICT function, driving digital transformation initiatives, ensuring the integration of systems, and supporting enterprise-wide business applications. This role aligns technology strategy with organizational goals to optimize operations, enhance efficiency, and enable innovation.

  
  
  

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  Strategic Planning
  
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  • - Support the execution of Legends Global & CCA ICT strategies and roadmaps aligned with business objectives and future growth.
    
  • - Ensure compliance with legal, regulatory, governance, and contractual requirements.
    
  • - Implement and maintain ICT governance, policies, procedures, and operational controls.
    
  • - Ensure technology, facilities, and equipment planning are aligned with operational requirements and business objectives.
    
  • - Provide ICT leadership through active participation in management and operational meetings.
    
  • - Monitor ICT performance, service delivery, and operational efficiency to achieve organizational objectives.
    
  
  
  
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  Digital Transformation
  
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  • - Manage the delivery of approved digital transformation initiatives to improve operational efficiency, customer experience, and business performance.
    
  • - Identify opportunities to improve business processes.
    
  • - Ensure projects are delivered on time and in line with budget.
    
  • - Drive the successful execution of enterprise-wide projects and digital transformation programs in alignment with organizational strategy and Legends Global directives.
    
  
  
  
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  ICT Operations
  
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  • - Oversee the consistent delivery of reliable, secure, and high-quality ICT services that meet business requirements and stakeholder expectations.
    
  • - Evaluate the quality, performance, and reliability of ICT devices, infrastructure, and services provided to CCA to ensure operational excellence and business continuity.
    
  • - Monitor, analyze, and report on ICT operational performance, including incident management, service request fulfilment, infrastructure health, and system availability, ensuring compliance with agreed service levels and continuous improvement.
    
  • - Maintain accurate ICT asset registers and ensure documentation, SOPs, and policies are up to date.
    
  • - Manage user accounts, access permissions, and security policies throughout the user lifecycle.
    
  • - Monitor backup systems, review logs, and ensure backup integrity and recovery readiness.
    
  • - Proactively maintain ICT infrastructure, including networks, servers, firewalls, Wi‑Fi, telephony, POS, CCTV, storage, and digital signage.
    
  • - Coordinate ICT support and ensure system readiness, availability, and rapid issue resolution during live events.
    
  • - Liaise with production, broadcast, and touring teams to ensure technical requirements and system compatibility.
    
  • - Develop, maintain, and regularly test business continuity and disaster recovery plans for critical ICT systems.
    
  • - Conduct regular recovery and cybersecurity incident response exercises with relevant stakeholders.
    
  
  
  
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  Strengthen Cybersecurity Responsibilities
  
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  • - Implement and maintain cybersecurity controls, policies, and procedures in accordance with company standards.
    
  • - Support security audits, vulnerability remediation, and cybersecurity awareness initiatives.
    
  • - Manage the response to ICT security incidents and coordinate corrective actions.
    
  
  
  
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  System Integration & Enterprise Applications Management
  
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  • - Ensure seamless system integration, real-time data access, and centralized analytics across business platforms, including Event Management, POS, and ticketing.
    
  • - Supervise the development, deployment, and maintenance of ICT solutions supporting critical business functions.
    
  • - Implement and maintain HQ and local data governance, data quality, and consistency standards.
    
  
  
  
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  Budgeting & Reporting
  
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  • - Submit data‑driven monthly performance reports to Arena Man