Chief Café Manager

1 week ago


abu dhabi, United Arab Emirates beBeeOperations Full time

Head of OperationsWe are seeking a seasoned professional to lead our daily café operations, ensuring exceptional service quality, operational efficiency, and consistent customer experience.Oversee daily café service ensuring smooth operations and consistent quality.Maintain high standards of cleanliness, food safety and customer satisfaction.Resolve customer concerns and ensure service recovery.This role will oversee staffing, training, purchasing, health & safety and overall business performance while upholding brand standards.Duties and Responsibilities:Service Delivery: Ensure seamless day-to-day operations, guaranteeing an exceptional customer experience.Cleanliness and Food Safety: Maintain the highest standards of cleanliness and adhere to rigorous food safety protocols.Customer Satisfaction: Resolve any customer complaints in a timely and efficient manner, maintaining a strong reputation for our business.Financial Performance:Manage profit and loss with finance monitoring sales, labor, food costs and expenses.Review daily financial reports and approve voids, discounts and promotions.Support menu engineering and pricing adjustments.Health, Safety & Compliance:Ensure compliance with UAE and Abu Dhabi Municipality regulations.Conduct daily walkthroughs to maintain hygiene and safety standards.Lead monthly health & safety audits.Purchasing & Inventory:Oversee procurement, vendor relationships and stock levels.Prevent shortages through forecasting and timely reorder.Review invoices for pricing accuracy.Team Leadership:Recruit, train and develop staff conducting performance reviews.Ensure proper scheduling aligned with business needs.Maintain strong team communication and lead regular team meetings.


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