IT Support Specialist

David Kennedy Recruitment is working with a leading B2B solution provider who are looking to recruit an IT Support Specialist for their offices in Ras Al Khaimah. Position: IT Support Specialist Location: Ras Al Khaimah UAE Employment type: Full-time Remuneration: Base salary DUTIES AND RESPONSIBILITIES:Provide first- and second-level technical support for hardware, software and network-related issues. Troubleshoot user-reported problems through various communication channels (email, phone, ticketing systems, etc.) and escale unresolved or complex issues as needed. Monitor and manage network infrastructure including routers, switches, firewalls and wireless access points to ensure stable and efficient network performance. Set up, configure and maintain computers, printers, servers and other IT equipment; replace or repair faulty components when necessary. Install, configure and update software applications while ensuring compatibility, compliance and proper licensing. Assist with network administration tasks such as IP configuration, connectivity troubleshooting and routine maintenance of network hardware. Manage user accounts, groups and permissions in directory services (e.g. Active Directory or similar systems). Support server and storage environments including setup, configuration, maintenance and hardware replacements. Coordinate with internet service providers (ISPs) to resolve connectivity or performance issues. Respond promptly to incidents to ensure adherence to service-level agreements (SLAs). Administer Windows and Linux systems including account management, permissions, file systems and security configurations. Maintain system performance through regular updates, patches and monitoring. Document technical procedures, solutions and common troubleshooting steps in a shared knowledge base. Collaborate with team members to share best practices and continuously improve support processes. Stay current with emerging technologies and pursue relevant certifications or training to enhance technical expertise.REQUIREMENTS:Fluent in English with strong proficiency in both written and spoken communication. Minimum of 3 years of experience in IT support, systems administration or a similar technical role. Solid understanding of networking concepts including TCP/IP, DHCP, DNS, VPNs and firewall configurations. Experience managing Windows Server environments including Active Directory, Group Policy and basic scripting (e.g. PowerShell). Practical experience with Linux-based systems (e.g. Ubuntu, CentOS, Red Hat) for system configuration, updates and shell scripting. Familiarity with virtualization technologies such as VMware, Hyper‑V or similar platforms. Strong troubleshooting skills and the ability to diagnose and resolve complex technical issues efficiently. Good verbal and written communication skills with the ability to explain technical concepts clearly to non‑technical users. A customer‑focused attitude demonstrating professionalism and patience in all user interactions. Ability to work collaboratively within a team environment and share knowledge with peers. Strong organizational and documentation skills including experience using helpdesk or ticketing systems. Willingness to work on a rotational schedule including evenings, weekends and holidays when required.BENEFITS:Competitive salary with bonus opportunities based on performance. Paid training to familiarize with the company’s high standards and procedures. Private Health Insurance for comprehensive medical coverage. Opportunities to advance within a global tech company. And many others#J-18808-Ljbffr