Workforce Management Shift Supervisor
2 weeks ago
Join us in Ras Al Khaimah, a great place to grow your career while enjoying a relaxed and welcoming lifestyle Overview The Shift Supervisor in Workforce Management (WFM) is responsible for overseeing daily workforce operations, ensuring workflow efficiency, real-time issue resolution, and compliance with company policies and procedures. This role serves as the first point of contact for escalations, monitors staffing and performance metrics, and supports both specialists and management in optimizing workforce efficiency. Additionally, the Shift Supervisor fosters effective communication, ensures reporting accuracy, maintains compliance, and drives continuous improvement initiatives while acting as a backup for WFM specialists when necessary. What makes ARRISE different? We’re more than a company—we’re a community of over 10,000 driven professionals, with offices across Gibraltar, Canada, India, Malta, Romania, Serbia, UAE and beyond. We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere. We don’t just build products—we build opportunities, invest in our people, and foster growth at every level. Responsibilities Schedule Coordination: Organize, coordinate, and supervise daily schedules and rotations, ensuring smooth operational flow, adequate coverage, and business continuity. Real-Time Escalation: Act as the primary escalation point for workforce issues, providing immediate support, guidance, and backup coverage when required. Performance Management: Track KPIs, monitor adherence and efficiency, provide feedback, and conduct regular one-on-one meetings with team members. Onboarding & Training: Support the integration and development of new hires, oversee training initiatives, and actively contribute to performance evaluations. Shift & Absence Management: Manage shift schedules, resolve conflicts, handle unplanned absences, and address employee requests in a professional and timely manner. Reporting & Compliance: Generate accurate reports for management, ensure compliance with WFM policies, internal guidelines, and legislative regulations, while identifying process improvements. Cross-Department Collaboration: Maintain strong communication with HR, Operations, and other departments to align staffing, share updates, and support organizational goals. Work Environment & Safety: Promote a positive and safe workplace by upholding company standards, maintaining confidentiality, and cooperating with health and safety personnel. Process Optimization: Suggest, implement, and drive improvements in workforce processes, tools, and reporting systems to enhance efficiency. Organizational Contribution: Actively support operational excellence, strategic planning, and organizational reputation through teamwork, accountability, and innovation. Qualifications Minimum 6 months of hands-on experience as a Workforce Management Specialist. Strong knowledge of workforce planning, intraday management, scheduling, and KPI tracking. Proven leadership skills with the ability to guide, motivate, and develop a team. Exceptional organizational skills, accuracy, and ability to manage multiple priorities in a fast-paced environment. Flexible, adaptable, and solution-oriented mindset with focus on continuous improvement. High sense of professionalism, accountability, and ability to maintain confidentiality. Benefits Accommodation will be provided by the company Meal program (One Meal per shift) Transportation allowance Ready to Elevate Your Career? Join ARRISE Today #J-18808-Ljbffr
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Workforce Management Shift Supervisor
1 week ago
, , United Arab Emirates ARRISE Full timeJoin us in Ras Al Khaimah, a great place to grow your career while enjoying a relaxed and welcoming lifestyle Overview The Shift Supervisor in Workforce Management (WFM) is responsible for overseeing daily workforce operations, ensuring workflow efficiency, real-time issue resolution, and compliance with company policies and procedures. This role serves as...
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Workforce Management Specialist
1 week ago
, , United Arab Emirates ARRISE Full timeJoin us in Ras Al Khaimah, a great place to grow your career while enjoying a relaxed and welcoming lifestyle! About Us ARRISE is a leading supplier of player-favorite content to the iGaming industry. We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar with offices around the world, including...
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Workforce Management Specialist
7 days ago
united arab emirates ARRISE Full timeJoin us in Ras Al Khaimah, a great place to grow your career while enjoying a relaxed and welcoming lifestyle! About Us ARRISE is a leading supplier of player-favorite content to the iGaming industry. We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar with offices around the world, including...
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Workforce Manager
1 day ago
united arab emirates ARRISE Full timeJoin us in Ras Al Khaimah, a great place to grow your career while enjoying a relaxed and welcoming lifestyle About Us: ARRISE is a leading supplier of player-favorite content to the iGaming industry. We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar with offices around the world, including...
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Supervisor/ Shift Manager
1 day ago
United Arab Emirates Independent food company Full timeThe Supervisor/Shift Manager ensures smooth daily operations for a health-focused restaurant concept. They lead the team in delivering fresh, nutritious food with excellent service while maintaining brand standards, cleanliness, and guest satisfaction.Support the Restaurant Management Team in ensuring your team/section are maintaining the high standards...
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QC Shift Supervisor
1 day ago
united arab emirates ARRISE Full timeOverview Join us in Ras Al Khaimah, a great place to grow your career while enjoying a relaxed and welcoming lifestyle What makes ARRISE different? We’re more than a company—we’re a community of over 10,000 driven professionals, with offices across Gibraltar, Canada, India, Malta, Romania, Serbia, UAE and beyond. We partner with industry leaders like...
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, , United Arab Emirates Ontime Healthcare Full timeA leading healthcare firm in the United Arab Emirates is seeking a Freelancer Site Supervisor for fitout projects during the night shift. The ideal candidate will oversee operations, ensuring compliance with safety standards and managing subcontractors. Strong experience in fitout and excellent communication skills are essential. Immediate availability and...
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, , United Arab Emirates Ontime Healthcare Full timeOntime Healthcare is seeking a skilled Freelancer Site Supervisor for Fitout work to join our team for the night shift. This role is ideal for candidates who can step in immediately and take charge of our fitout projects during the night hours. Responsibilities Oversee the night shift operations of fitout projects. Ensure all work is conducted in compliance...
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united arab emirates Ontime Healthcare Full timeOntime Healthcare is seeking a skilled Freelancer Site Supervisor for Fitout work to join our team for the night shift. This role is ideal for candidates who can step in immediately and take charge of our fitout projects during the night hours. Responsibilities Oversee the night shift operations of fitout projects. Ensure all work is conducted in compliance...
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Technical Accommodation Supervisor
2 weeks ago
United Arab Emirates, Dubai Transguard Workforce Solutions Full timeJob Description Transguard Workforce Solutions is the UAE's leading provider of unique and innovative HR solutions. With a decade of experience in the region and a team that possesses extensive knowledge of the market, we provide a fully integrated HR solution. We are currently recruiting an Technical Accommodation Supervisor for a client, based out of their...
