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Growth Program Execution Manager
2 days ago
We are launching a new global growth and engagement initiative within our fintech ecosystem, focused on user onboarding, lifecycle management, and community-driven expansion across multiple regions. You will be responsible for executing and scaling a structured program that combines program operations, CRM & WhatsApp automation, and coordination with marketing, risk, and training teams. Key ResponsibilitiesExecute a structured growth program end-to-end including onboarding journeys, milestone tracking, and participant experience. Coordinate timelines, milestones, and operational delivery across multiple regions and time zones. Build lifecycle journeys using CRM and marketing automation tools (forms, segmentation, triggers, templates, workflows). Oversee messaging and notification flows (e.g., email, messaging channels) to improve compliance, engagement, and retention. Maintain program documentation and SOPs so regional teams can execute. Work closely with internal stakeholders across Growth, Marketing, Product, Risk/Compliance, Operations, and Training teams. Align execution with internal policies and quality standards and escalate issues when needed. Coordinate freelancers, translators, localization support) to accelerate delivery and multi-language rollout. Track and report weekly KPIs to management (example: applications, activation, engagement, completion, conversion, revenue signals). Identify bottlenecks and propose improvements to enhance program performance and scalability. Support structured experiments and iteration cycles to continuously improve outcomes. RequirementsMust-Have3–5 years experience in program execution, growth operations, marketing operations, or lifecycle/CRM operations. Proven ability to manage cross-functional projects with multiple stakeholders and strict timelines. Strong understanding of automation-driven customer journeys (segmentation, triggers, templates, workflows). Excellent execution discipline: follow-up, task ownership, operational detail, and accountability. Based in Dubai and ability to work onsite ( Jumeirah Lake Tower)Nice-to-HaveExperience in fintech, trading, brokerage, affiliate/partner models, or education/community growth programs. Experience working with messaging-based automations (WhatsApp/SMS-type flows) or chat-led onboarding. Additional languages are a plus (Spanish, Arabic, Portuguese, Thai, Indonesian). What we OfferCompetitive salary + performance-based bonus. Strong exposure to global growth initiatives and cross-regional operations. High-impact role with clear ownership and the opportunity to scale into larger responsibilities. International environment with collaboration across multiple offices and markets.
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