Key Account Manager-C&SP

The Key Account Manager (KAM) is responsible for managing and growing strategic customer relationships within the Cloud & Service Provider (C&SP) segment across the Gulf Cluster . The role focuses on driving profitable growth, customer satisfaction, and long-term partnerships with hyperscalers, cloud providers, colocation and data center operators, telecom and digital infrastructure providers, and other strategic C&SP customers.

The KAM will position Schneider Electric as a trusted strategic partner, supporting customers in delivering resilient, scalable, efficient, and sustainable data center infrastructure, while enabling capacity expansion, digitalization, operational excellence, and decarbonization.

• Develop and maintain strong relationships with strategic C&SP customers, including hyperscalers, cloud providers, colocation and data center operators, telecom providers, and digital infrastructure companies.
• Act as the primary point of contact for assigned key accounts, ensuring alignment between customer business priorities, investment plans, and Schneider Electric capabilities.
• Conduct regular business reviews, strategic account planning, and executive engagement activities.
• Develop comprehensive account growth plans and identify opportunities across customers' existing operations, expansion programs, and future infrastructure investments.
• Build strong relationships across multiple levels and functions within customer organizations, ensuring early visibility of strategic priorities and upcoming projects.

• Identify and develop new business opportunities within existing and target C&SP accounts.
• Drive sales of Schneider Electric's solutions, software, services, and digital offerings supporting data center power infrastructure, energy management, automation, cooling, monitoring, and lifecycle services.
• Develop opportunities across both new data center capacity and existing installed-base modernization, expansion, and services.
• Lead commercial negotiations, contract renewals, framework agreements, and strategic partnerships.
• Build and maintain a strong, qualified sales pipeline to achieve revenue, profitability, and growth targets.
• Drive early engagement on major data center investments and expansion programs to strengthen Schneider Electric's position throughout the project lifecycle.

• Establish trusted relationships with senior decision-makers across customer organizations, including CEOs, COOs, CTOs, CIOs, Heads of Data Center Infrastructure, Engineering, Operations, Procurement, and Sustainability.
• Lead strategic discussions around data center capacity, availability and resilience, energy efficiency, sustainability, digital infrastructure, AI-driven capacity requirements, and operational performance.
• Position Schneider Electric's value proposition beyond individual products, connecting technology and solutions to customers' business, operational, sustainability, and expansion objectives.
• Present business cases, value propositions, lifecycle benefits, and strategic roadmaps to support customer investment decisions.

• Align account strategies with Schneider Electric's C&SP segment priorities, Secure Power strategy, and overall business objectives.
• Collaborate closely with Secure Power, Power Systems, Digital Energy, Services, Cooling, engineering, project execution, and marketing teams to deliver integrated customer solutions.
• Coordinate engagement across Schneider Electric teams to provide customers with a consistent account strategy and experience.
• Provide market intelligence, competitive insights, customer investment outlook, and feedback to support segment strategy and business growth.
• Support early engagement with customers, consultants, designers, system integrators, and contractors to influence specifications and solution architecture.
• Identify opportunities to expand Schneider Electric's share of wallet across the customer's data center lifecycle.

• Achieve sales, profitability, order intake, and customer satisfaction targets.
• Monitor account performance, pipeline health, forecast accuracy, opportunity conversion, and strategic growth initiatives.
• Maintain visibility of major customer investment and expansion plans and translate these into actionable pipeline opportunities.