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Manager-Data Analysis

2 weeks ago

Dubai, Dubai, United Arab Emirates DAMAC Properties Full time

Job Description

Responsibilities:

  • Team Leadership:
    • Manage operationally and train a high-performance team of MIS and WFM Specialists.
    • Foster a collaborative and innovative environment that encourages continuous learning and development.
  • Data Strategy and Governance:
    • Develop and implement data governance procedures to maintain the integrity and quality of CRM data.
    • Collaborate with cross-functional teams to establish and enforce data standards, ensuring compliance with regulatory requirements.
  • Data Analysis and Reporting:
    • Lead CRM MIS team to extract, transform, and analyze CRM data to derive actionable insights.
    • Create and deliver regular reports, dashboards, and presentations to key stakeholders, providing a clear understanding of customer behavior, trends, and performance metrics.
    • Work closely with business intelligence tools like Power BI to provide interactive and insightful reports for various stakeholders.
  • Workforce Management (WFM):
    • Develop and implement WFM strategies that align with CRM goals, ensuring efficient resource allocation, staffing levels, and scheduling to meet customer service demands.
    • Provide data-driven insights to enhance contact center performance, including forecasting, scheduling, and real-time monitoring.
  • Advanced Analytics:
    • Utilize advanced analytics techniques to uncover patterns, correlations, and predictive models that enhance CRM strategies.
    • Oversee the integration of CRM data with other relevant data sources, ensuring a holistic view of customer interactions.

Effective communication skills are essential for this role, as it involves conveying complex data findings, presenting insights to stakeholders, and collaborating with cross-functional teams.

Strong leadership abilities are crucial for driving initiatives, leading teams, and ensuring the successful execution of projects.

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