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Assistant Manager, Education – Lost Chambers
1 week ago
Posted: 5 November 2024 | Full-Time
OverviewAt Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests' expectations at every possible turn.
Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures.
ResponsibilitiesThe Assistant Manager, Education is responsible for overseeing the successful operations and management of the Lost Chambers Aquarium Marine Educator team to deliver conservation education programming to guests using effective communication and delivery methods. The person in this role will ensure frequent and consistent training for self and other team members in order to maintain quality delivery of accurate information in an enthusiastic, educational and fun way. Playing an active role in developing and implementing educational activities and program evaluation in line with the Education Strategy and AZA Standards is a crucial part of the role.
Key duties and responsibilities include:
- Interacting with guests and colleagues in an engaging and professional manner, sharing information about marine life and conservation, and ensuring Marine Educators comply to the same.
- Delivering and delegating the educational programs and marine animal activities upon the needs of the operation, with flexibility to meet needs of small and large groups.
- Monitoring school and group bookings and ensuring the team is briefed to deliver the best guest experience.
- Liaising closely with Admissions and Dive teams to update Marine Educators on educational programs and tours.
- Ensuring that Marine Educators maintain and exceed department targets for quality assurance guest satisfaction survey while delivering educational programs.
- Generating reports relating and tracking guest feedback in order to suggest educational programming enhancements and ensure KPIs are met.
- We're looking for candidates with previous experience in developing and delivering educational programs to various audiences.
- You should have a bachelor's degree in Biology, Zoology, Marine Science, Communication or related field and be able to demonstrate strong public speaking and interpersonal skills.
- It is mandatory to have previous experience in a guest-facing educational capacity within a museum, zoo or aquarium.
- To succeed in this role, you should have the ability to naturally capture your audience's attention and translate scientific data into engaging programs and activities.
- With at least 2 years in a supervisory role, you will comfortably lead a team and formulate expectations, as well as proactively celebrate the team's successes and address performance gaps.
