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Ras AlKhaimah, United Arab Emirates ADIB Group Full time

Description Role: Risk Control Analyst Location: RAK / AUH Role Purpose: The Risk Control Analyst role involves conducting checks and making/receiving calls to customers regarding high-risk changes or transactions carried out on their account(s). This position acts as the gatekeeper for any high-risk changes to take effect Additionally the analyst serves as the first line of defense investigation and fraud prevention. Key accountabilities of the role: Operational responsibilities: Conduct 2nd Level verification for all static data change requests from the contact center and other channels. Perform 2nd Level verification for MIFT (fund transfers via fax/email) high value Cheques of and Indemnity Requests Report on Social Engineering Incident in Triage Module Conduct hourly checks of critical service activations/changes. Ensure timely reporting and verification of data changes performed by customers. Identify and highlight any potentially fraudulent activities that could lead to financial or non-financial losses. Take necessary steps to block customer accounts when potential risks are identified. Quality of work: Collaborate closely with Contact Center Operations and Operational Risk to identify potential financial/non-financial risks. Ensure the accuracy of data/MIS that is circulated. Ensure proper handover of activities during shift changes. Process indemnity requests promptly to meet SLA and TAT requirements. Continuous improvement: Work with the Line Manager and Operational Risk to identify gaps that could potentially lead to fraudulent activities. Compliance with Policies & Procedures: Adhere to and perform key operational controls as required by ADIBs policies and procedures. Maintain strict adherence to processes and ensure proper signoff on documentation. Perform any other ad-hoc projects/tasks assigned by Contact Center Management Desired Outcomes: Reduction/Elimination of Errors: Minimize or eliminate errors in operations. Reduced Risk Rating: Achieve a lower risk rating by performing compensating checks to address any gaps. Timely Processing of Indemnity Requests: Ensure indemnity requests are processed promptly. Reduced Fraud Losses: Decrease fraud losses by preventing errors in critical static data changes. Specialist skills / technical knowledge and competencies required for this role: At least 2 years of experience in a call center. Strong attention to detail. Knowledge of Anti-Money Laundering (AML) is a plus. Experience in Risk Management is beneficial. Highly analytical skills. Previous experience: Experience in the Banking industry Experience in risk fraud controls and compliance are an added advantage. This position is for UAE Nationals only. Required Experience: IC Key Skills ISO 27001,Microsoft Access,Risk Management,Financial Services,PCI,Risk Analysis,Analysis Skills,COBIT,NIST Standards,SOX,Information Security,Data Analysis Skills Employment Type : Full Time Experience: years Vacancy: 1