Coordinator Rider Engagement

منذ يوم

abu dhabi, الإمارات العربية المتحدة Delivery Hero دوام كامل

Whats On Your Plate

  • Monitor and improve Rider Performance and Compliance
  • Lead Rider Recruitment for the allocated zones
  • Lead a Team of Rider Coordinators and/or Rider Captains
  • Manage rider roster with proper allocation of shifts/breaks/offdays etc
  • Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor
  • Inventory management and usage compliance of Rider equipments
  • Groom rider quality (behaviour appearance professionalism presentational etc)
  • Setting up a performance improvement plan to improve performance of low performing riders
  • Reduce rider complaints originating from customers
  • Monitor riders performance on individual level and responsible for coaching/warning riders
  • Audits fleet appearance and rider behavior via on ground visits

Qualifications :

What Did We Order

  • Bachelors Degree
  • 12 years of experience in the food/grocery tech industry is highly preferred.
  • Ability to multitask and work effectively in a fastpaced environment.
  • Proficient in Google Suite.
  • Strong communication skills both written and verbal. English and Hindi/Urdu is a must. Arabic is a plus.
  • Problemsolving skills and a proactive approach to identifying and addressing operational challenges.
  • UAE Driving License is a plus.

Remote Work :

No


Employment Type :

Fulltime


Key Skills
Business Development,Employee Orientation,Public Health,Account Management,VersionOne,Conflict Management,Project Management,Relationship Management,Team Management,Customer relationship management,Human Resources,Public Speaking
Experience: years
Vacancy: 1