Services Team leader Resource Management

Are you passionate about leading field service operations and resource planning

Would you like to ensure the right people skills and logistics are in place for flawless service delivery

Join our team

Baker Hughes is a global energy technology company operating in more than 120 countries. For over a century we have delivered innovative reliable and sustainable solutions. Our Field Services and Maintenance teams play a key role in ensuring customers equipment is maintained repaired and refurbished safely and efficiently enabling long term operational success.

Partner with the best

As a Services Team Leader Resource Management ( UAE ) you will report directly to the Global Field Service Manager . In doing so you will be responsible for managing all resources and logistics to perform service and maintenance activities at customer sites. You will oversee deployment planning skill alignment long range forecasting and ensure resource readiness to support business commitments. This role plays a critical part in service delivery customer satisfaction and operational excellence.

The primary responsibility of the Resource Team Leader focuses on developing competitive strategies to effectively hire retain develop train & assign skilled Field Service Engineers based on customer requirements all within our Industrial Energy Technology services business (IET).

Strategically the role requires a proactive & a solid planning approach focused on analyzing the regions Demand understanding customer needs developing the teams capabilities managing business conflicts resolving personal issues building a strong Health & Safety culture to deliver the best-in-class Field service execution

As a Services Team Leader Resource Management you will be responsible for :

• Leading field resource deployment planning and execution to meet customer and business objectives .

• Attending weekly daily and Monthly review calls with the extended team (Planners Service Mangers Outage excellence etc.) to support outage planning ensure the timely fulfilment of resources on the required work scopes and establish a 1-year plan for his/her team.

• Interfacing with customer service managers to support issue escalation and service coordination.

• Developing long range forecasts for regional resource needs and contributing to longer term plans for the broader operational unit.

• Oversee daily operations ensuring efficiency productivity HSE and quality standards are consistently met.

• Ensure compliance with safety quality and regulatory requirements in all operational activities. Building a strong Health and Safety culture in line with company policies and standards.

• Creating and executing short and long term resource plans based on forecasts and business commitments including staffing skills planning and training development.

• Ensuring the right skills and necessary knowledge for the regional resource pool is maintained to support industry standards and customer requests .

• Collaborating with immigration & execution teams to ensure successful site mobilizations logistics support and timely fulfilment of customer needs (Visas gate pass readiness site training etc . ).

• Assigning training programs to meet regional demand and developing the teams technical capabilities (Multiskilling). Build mentor and lead high-performing teams by promoting accountability innovation and professional development.

• Coordinating and facilitating career path planning and progression of His/her Field Service Engineers

• Coordinate with the tooling deployment team and manage field service engineers equipment that requires calibration.

• Implementing standardized project processes and ensuring departmental alignment with updated procedures.

• Partner with Engineering HR and other departments to ensure cross-functional alignment and operational support.

• Liaising with Human Resources for issues concerning retention of employees contract renewals exit evaluation career opportunities development plans and other HR related matters .

• Suggesting operational improvements in products processes and procedures.