Customer Service Assistant
1 week ago
About Médetone Médetone is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing customers a seamless, safe, and efficient service. We offer prescription medications, over-the-counter products, and personalised healthcare services. Role Overview We are looking for a dedicated and motivated CS Assistant to join our ever growing team. The ideal candidate will have strong communication and problem-solving skills, a high attention to detail, and prior experience in customer service, preferably within the pharmaceutical or healthcare field. The role will be responsible for providing friendly and professional support to customers, handling product inquiries, order management, and resolving any issues to ensure a positive customer experience. Key Responsibilities Provide prompt, friendly, and professional assistance to customers regarding product inquiries, order status, and general support. Process customer orders and returns, ensuring a smooth experience from order to delivery. Address and resolve customer complaints and concerns effectively. Maintain up-to-date knowledge of our products, services, and policies to assist customers accurately and confidently. Work closely with sales, logistics, and other departments to coordinate customer orders and resolve any issues quickly. Ensure all customer interactions comply with company policies and regulatory standards specific to the pharmaceutical industry. Actively contribute to improving customer satisfaction and retention by delivering exceptional service and support. Qualifications This list is non-exhaustive. Experience in customer service, preferably in a pharmaceutical, healthcare, or MedTech environment, is a plus. Native French or bilingual French & English speaking. Excellent verbal and written communication skills for effective interaction with customers and team members. Strong problem-solving skills to address customer concerns promptly and effectively. Basic understanding of pharmaceutical products or willingness to learn about the company’s offerings and industry standards. Ability to maintain a positive, empathetic, and professional attitude toward customers at all times. Strong organisational skills to manage multiple inquiries and maintain accurate records. Why Work With Us? At Médetone, we are committed to creating a dynamic, innovative workplace where every team member has the opportunity to make a real impact. You’ll be joining a growing company that’s at the forefront of healthcare innovation, with the chance to contribute to exciting projects that are transforming patient care. What We Offer Access to cutting-edge technology and tools to support your work Competitive Salary A Collaborative and Inclusive Team Culture Employee discounts on our healthcare products Opportunities for personal and professional development within a forward-thinking company #J-18808-Ljbffr
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Customer Service Assistant
1 week ago
Business Bay, United Arab Emirates Rightangled Full timeAbout Médetone Médetone is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing customers a seamless, safe, and efficient service. We offer prescription medications, over-the-counter products, and personalised healthcare services. Role Overview We are looking for a...
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Customer Service Assistant
18 hours ago
Business Bay, United Arab Emirates Rightangled Full timeAbout Médetone Médetone is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing customers a seamless, safe, and efficient service. We offer prescription medications, over-the-counter products, and personalised healthcare services. Role Overview We are looking for a...
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Customer Service Manager
1 week ago
Business Bay, United Arab Emirates Rightangled Full timeAbout Médetone Médetone is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing customers a seamless, safe, and efficient service. We offer prescription medications, over-the-counter products, and personalised healthcare services. As we continue to grow, we are...
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Customer Service Manager
18 hours ago
Business Bay, United Arab Emirates Rightangled Full timeAbout Médetone Médetone is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing customers a seamless, safe, and efficient service. We offer prescription medications, over-the-counter products, and personalised healthcare services. As we continue to grow, we are...
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Customer Service and Sales Representative
6 days ago
Business Bay, United Arab Emirates Success Factor Full timeAbout the Role We are seeking a dedicated and customer-focused Customer Service Representative to serve as the first point of contact for our clients. You will represent our Babysitting, Nanny, and Housekeeping services, ensuring an exceptional customer experience while supporting sales, scheduling, and client inquiries. This role requires strong...
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Customer Service and Sales Representative
6 days ago
Business Bay, United Arab Emirates Success Factor Full timeAbout the Role We are seeking a dedicated and customer-focused Customer Service Representative to serve as the first point of contact for our clients. You will represent our Babysitting, Nanny, and Housekeeping services, ensuring an exceptional customer experience while supporting sales, scheduling, and client inquiries. This role requires strong...
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Pharma Customer Care Specialist
1 week ago
Business Bay, United Arab Emirates Rightangled Full timeAn innovative online pharmacy in Dubai is seeking a dedicated Customer Service Assistant to provide professional support to customers. Ideal candidates will possess strong communication and problem-solving skills, alongside experience in customer service, particularly within healthcare. The role emphasizes excellent assistance in handling inquiries and order...
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Pharma Customer Care Specialist
18 hours ago
Business Bay, United Arab Emirates Rightangled Full timeAn innovative online pharmacy in Dubai is seeking a dedicated Customer Service Assistant to provide professional support to customers. Ideal candidates will possess strong communication and problem-solving skills, alongside experience in customer service, particularly within healthcare. The role emphasizes excellent assistance in handling inquiries and order...
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Healthcare Customer Support Specialist
1 week ago
Business Bay, United Arab Emirates Rightangled Full timeA dynamic online pharmacy in Dubai is seeking a dedicated CS Assistant to provide professional support to customers, manage product inquiries, and handle order processing. The ideal candidate will have strong communication and problem-solving skills, preferably with experience in customer service within the pharmaceutical or healthcare field. Join a team...
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Healthcare Customer Support Specialist
1 week ago
Business Bay, United Arab Emirates Rightangled Full timeA dynamic online pharmacy in Dubai is seeking a dedicated CS Assistant to provide professional support to customers, manage product inquiries, and handle order processing. The ideal candidate will have strong communication and problem-solving skills, preferably with experience in customer service within the pharmaceutical or healthcare field. Join a team...
