16112 - Technician – IT Digital Workplace

Job Location: Dubai

Job Description:

Scope purpose: Support the operation, administration and adoption of digital workplace services to provide secure, reliable and productive user experiences across Microsoft 365, endpoint and collaboration platforms.

• Operating model: Staff augmentation undercompany day-to-day direction. Digital Workplace administers Intune services, policies and configurations; Digital Support performs approved device onboarding and desk-side rollout activities.
• Coverage: 08:00-16:30, six days per week, according to the roster assigned by company.
• Headcount: Refer to the consolidated Headcount Allocation sheet when issued.

Key Responsibilities:

DWP-01 – Microsoft 365 services

Key responsibility: Administer and support Microsoft 365 workplace services, including Teams, SharePoint, OneDrive, Exchange Online and related productivity tools.

Scope note: Apply approved configurations and escalation procedures.

Key responsibility: Manage endpoint enrolment, configuration, compliance, application deployment and device-lifecycle activities through Microsoft Intune and related tools.

Scope note: Own administration; Digital Support executes approved onboarding and desk-side rollout.

DWP-03 – Multi-platform support

Key responsibility: Support Windows, macOS, iOS and Android devices and resolve escalated digital workplace incidents and service requests within agreed SLAs.

Scope note: Use approved support procedures and escalation paths.

DWP-04 – Endpoint security and compliance

Key responsibility: Maintain device security, access and compliance controls in coordination with IT Security, identity and infrastructure teams.

Scope note: Security-policy approval remains with authorized company roles.

DWP-05 – Application and policy deployment

Key responsibility: Package, test, deploy and update approved applications, policies and configurations across managed user devices.

Scope note: Follow change, testing and rollback requirements.

DWP-06 – Monitoring and reporting

Key responsibility: Monitor service health, endpoint compliance, adoption and support trends, produce reports and coordinate corrective actions.

Scope note: Use validated platform and ITSM data.

DWP-07 – Documentation and knowledge

Key responsibility: Maintain technical procedures, knowledge articles, configuration records and operational documentation for digital workplace services.

Scope note: Keep documentation current and version-controlled.

DWP-08 – Improvement and adoption

Key responsibility: Support service improvements, pilots, upgrades and user-adoption activities with business stakeholders, vendors and other IT teams.

Scope note: Implementation remains subject to company approval.

Airport Pass Requirement

Key responsibility: All proposed primary and backup resources for this Lot shall be eligible for, cooperate with and successfully secure the relevant airport-security authorization and valid airport pass before deployment.

Scope note: Deployment is conditional upon competent-authority approval. The vendor shall coordinate background-check documentation, applications and renewals and maintain pass validity throughout the assignment.

Bidder Note

This sheet supplements the common baseline requirements in T1 - Functionality with Lot-specific scope and requirements. Where this Lot states a higher or more specific requirement, this Lot requirement applies. Bidder compliance responses remain in the main RFP response sheets, and resource quantities are provided through Headcount Allocation.

Required Skills

Skill

Years

Months

Technician – IT Digital Workplace 5 0

Microsoft 365 services 5 0

Intune administration 5 0

Multi-platform support 5 0

Endpoint security and compliance 5 0

Application and policy deployment 5 0

Monitoring and Reporting 5 0

Improvement and adoption 5 0