Guest Experience Center Lead

Ontime Group in Dubai is seeking a Center Operations Executive to run daily contact center activities, optimize resources, and achieve targets for speed, efficiency and quality. The role involves advising clients, coordinating staff, and delivering regular performance reports to drive service improvements. Requirements include a four-year degree, 3-5 years...

Accorhotels in Dubai is seeking a friendly hostess to manage reservations, greet guests, and support service staff with a focus on guest satisfaction. The role requires clear English communication, knowledge of F&B, and the ability to handle high-pressure conditions with professionalism. The ideal candidate will have customer service experience, Pro Serve...

Sofitel Dubai Jumeirah Beach, part of Accor, seeks an Assistant Guest Experience Manager to lead Guest Relations, Lobby and Executive Club operations, ensuring a seamless luxury journey from arrival to departure across all touchpoints. You will partner with Front Office leadership to elevate brand loyalty, analyze guest feedback, drive service recovery, and...

One&Only One Zaabeel seeks a proactive Guest Experience Manager to lead the Host Department Guest Relations, coordinating with Front Office, Guest Services, and Chief Concierge to elevate every guest interaction. You will train, mentor, and empower a team to craft memorable experiences with warmth and precision across all touchpoints. The role emphasizes...

Raffles Hotels & Resorts invites applications for a Guest Experience Manager at Raffles The Palm Dubai. You will lead Guest Relations and Butlers teams to deliver personalized, anticipatory service that enhances loyalty and brand stature. The role focuses on creating seamless guest journeys, mentoring a high-performing team, and collaborating with...

Contact Center Supervisor – Community Management About the Role On behalf of our client, we are seeking a skilled and experienced Contact Center Supervisor with a strong background in community management. The successful candidate will oversee a team responsible for handling resident or community-related inquiries, ensuring high levels of service quality,...

DHL Worldwide Express (Dubai) LLC is seeking a Customer Experience Manager MEA (m/f/d) to lead the Mobile Innovation Center operations and deliver outstanding visitor experiences. A university degree and 5+ years in related fields with a hospitality, events or marketing background are essential. You will coordinate regional events, manage budgets, and work...

Aloft Hotels Dubai is seeking a Front Desk team member to handle guest check-ins, verify identity and payment, assign rooms, issue keys and provide maps and local information. You will balance and drop receipts, assist with training, coaching and mentoring staff, and ensure safety, confidentiality and adherence to policies. A minimum of one year of related...

Andaz Dubai The Palm is seeking a Guest Relations Officer to balance responsibilities, engage guests and coordinate pre-arrival preferences with relevant departments. You will manage lobby interactions and aim to deliver memorable experiences with authentic stay touches and a seamless departure. Fluency in German and French or another European language is...