ERP Systems Lead

Job Title

ERP Systems Lead / Administrator – Microsoft D365 Business Central

Department

Group Information Technology

Reports To

Group IT Manager (line management), with dotted-line coordination to Group Finance for financial-process, access-review and month-end matters

Location

Baghdad, Iraq

Employment Type

Full-Time

System Status

Microsoft Dynamics 365 Business Central Online (SaaS), live across multiple group entities

Job Purpose

The ERP Systems Lead / Administrator will act as the primary internal owner and administrator of Microsoft Dynamics 365 Business Central Online across the Group. The role will bring routine first- and second-line functional support and SaaS administration in-house while coordinating the existing Annual Maintenance Contract (AMC) partner for complex technical support, development and specialist work.

The position is responsible for Business Central support, environment administration, user access and security, reporting, integrations, system governance, vendor coordination and continuous improvement. It will work closely with Finance, Procurement, Inventory, Sales, Operations and IT to keep Business Central stable, secure, well controlled and aligned with the needs of all group entities.

Key Responsibilities

Business Central Support and Administration

• Act as the primary internal administrator and escalation point for Business Central Online, providing L1 and L2 functional support across all group entities.
• Investigate incidents, user issues, system errors and recurring problems, resolving them in-house where within scope.
• Maintain a register of incidents, service requests, enhancements and outstanding actions.
• Support month-end and year-end activities where ERP issues affect financial processing or reporting.
• Coordinate issues requiring the AMC partner and monitor their resolution through closure.

SaaS Environment Management

• Administer production and sandbox environments through the Business Central Administration Center, including controlled creation and refresh of sandboxes.
• Monitor Microsoft service health, release notifications, capacity and scheduled updates.
• Assess new releases and coordinate testing before production updates, covering extensions, integrations, reports and critical processes.
• Coordinate authorised environment restoration or data-export activities when required.
• Ensure production changes are tested, approved and documented.

Multi-Entity, User and Access Administration

• Support Business Central across all group entities and maintain consistent configurations, controls and processes where appropriate.
• Support intercompany transactions, dimensions, posting groups, number series and shared master data.
• Administer Business Central users, licences, permission sets and security roles in coordination with Microsoft 365 and Microsoft Entra administrators.
• Maintain accurate user and access records and coordinate access for new joiners, transfers and leavers.
• Conduct periodic user-access and segregation-of-duties reviews with Finance, HR, Internal Audit and business owners.

Process Improvement, Integrations and Change Control

• Work with departments to understand business requirements, system challenges and improvement opportunities.
• Translate approved requirements into functional specifications and determine whether needs are best met through standard functionality, configuration, extensions, Power Platform, reporting tools or process changes.
• Maintain and prioritise the Business Central improvement backlog, promoting standard functionality and minimising unnecessary customisation.
• Maintain a register of AppSource applications, per-tenant extensions, integrations and custom developments.
• Coordinate extension installation, testing, updating and removal, and assess the impact of Microsoft updates on extensions and integrations.
• Monitor integrations with banks, third-party applications, Microsoft services and reporting platforms, including relevant Iraqi banking or regulatory interfaces where applicable.
• Ensure changes are tested in sandbox, formally approved and supported by change records, testing evidence and release documentation.

Power BI and Reporting

• Work with Finance, Operations and management to define reporting and dashboard requirements.
• Develop and maintain reports using Power BI, Excel, Power Query and Business Central reporting tools, using partner or specialist support for advanced data modelling where required.
• Support entity-level, intercompany and consolidated Group reporting, including Power BI workspaces, semantic models, r