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Service Advisor Automotive
1 week ago
Responsibilities:
- Prepares for appointment customers for the following day with APAS / ISPA print out.
- Meets and greets customers.
- Carries out service reception at the car for all service bookings.
- Checks the vehicle for any damages and mentions all scratches, dents, etc. on booking in sheet/jobcard before accepting it. Ensures customers' belongings and all valuable items (incl. Nav. DVD, sunglasses, cash, jewelry, etc.) are removed and handed over to the customer.
- Opens jobcards as per service requirement plus additional requested work by the customer and work identified during service reception at car with the customers' approval.
- Records all customer details and ensures all details entered in the computer system are correct.
- Ensures FRU Nos. as per KSD system are mentioned on all open jobcards.
- Advises customer on cost of repairs before accepting the vehicle and takes approval in writing for any additional repairs.
- Attaches all relevant documents to the jobcard (key reader print out, technical campaign details, book in sheet, customer notes, etc.).
- Ensures mobility of customer after finalizing the service advice process.
- Properly follows up with the workshop to ensure repairs are completed and deadlines are met in time.
- Advises customer on the progress of vehicle repairs.
- Ensures pricing, details of repairs, and all safety-related information mentioned on the invoice are correct before handing over and explaining to the customer.
- Monitors and ensures that all campaigns are completed for each job card opened.
- Final physical check of the vehicle before calling the customer to confirm that the vehicle is ready for pick up.
- Hands over the vehicle personally to the customer.
- Ensures work quality based on QMA guidelines for repair quality.
- Follows the QMA procedure and guidelines.
- Works flexible hours depending on the workload.
- Ensures the highest degree of customer satisfaction and retention at all times.
- Handles customer complaints and ensures corrective action has been taken.
