Field Operations Technician Dubai UAE

About Moove

Moove is building the world’s largest fleet and best-in-class technologies to power mobility platforms. Our flagship Drive-to-Own (DTO) product democratises access to vehicle ownership with a revolutionary revenue-based financing model, enabling underserved mobility entrepreneurs to thrive.

Job Description

Moove is building the world’s largest fleet and best-in-class technologies to power mobility platforms. Our flagship Drive-to-Own (DTO) product democratises access to vehicle ownership with a revolutionary revenue-based financing model, enabling underserved mobility entrepreneurs to thrive.

About The Role

As Field Operations Technician, you are responsible for on road vehicle response and fleet continuity. When a vehicle needs physical intervention, whether due to a breakdown, an incident, or a repositioning requirement, you attend, assess, and act. You are the direct link between the remote operations team and the vehicle on the ground.

This is a hands‑on field role operating within the fleet operations function. You will respond to live incidents, reposition vehicles across operational zones, support recovery when a vehicle cannot return to depot under its own operation, and coordinate with the remote and depot teams to ensure clean handovers and accurate reporting. You will work on rotating shifts across a 24/7 operation.

What You’ll Be Doing

On-Road Vehicle Intervention

• Respond to live vehicle incidents, breakdowns, and situations requiring physical intervention on public and private roads
• Assess the situation on arrival, take the appropriate action, and communicate clearly with the remote operations team throughout
• Safely operate and drive vehicles on public and private roads for deployment, repositioning, and service needs
• Ensure every intervention is resolved to the required standard before returning the vehicle to service or coordinating handover to the depot team

Field Operations and Fleet Support

• Reposition vehicles across operational zones as directed by the operations team to maintain fleet availability
• Support vehicle recovery when a vehicle cannot return to the depot under its own operation
• Respond to operational requirements as they arise across your shift, prioritising safety and minimal downtime at all times
• Coordinate with depot operations, remote operators, and the Fleet Operations Manager to ensure seamless handovers and accurate status updates

Safety, Compliance, and Reporting

• Uphold Moove AV safety standards in every field task, inside and outside vehicles
• Complete field reports, incident logs, and documentation accurately and promptly after each response
• Follow established SOPs for every intervention type and escalation anything that falls outside standard procedures
• Maintain your own vehicle, equipment, and readiness to the standard required for rapid deployment at any point in your shift

Shift and Team Contribution

• Work a rotating shift schedule covering morning, evening, and overnight windows, six days on and one day off
• Remain reachable and deployable throughout your shift, managing your position and availability in line with operational demand
• Adapt to schedule and task changes based on live operational needs and maintain the same response standard regardless of conditions

What You Will Need For This Position

Valid UAE driving licence with a minimum of three years of driving experience and a good driving record.

• Good understanding of UAE road regulations, traffic rules, and RTA requirements
• Comfortable and confident operating vehicles under varying conditions
• Able to assess situations quickly, make clear decisions under pressure, and act without requiring instruction.
• Technically comfortable with modern apps, digital systems, and communication platforms.
• Strong time management and reliability
• Able to work outdoors across varying weather conditions for extended periods
• Fluent in English
• Prior experience in field operations, logistics, emergency response, or a similar hands‑on operational role is an advantage
• High school diploma or equivalent required

What Does Success Look Like

• Vehicles are returned to service quickly and to the required standard after every intervention
• Your field reports are accurate, complete, and submitted without delay
• There are zero safety or compliance gaps on your watch
• The operations team knows exactly where you are, what you are doing, and can rely on your response.
• Downtime caused by on-road incidents is minimised.

Who You'll Be Working with

Directly reporting to our Fleet Operations Manage