General Manager
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Sunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates 113 properties in 26 countries with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all around the world.
We are seeking a highly commercial and dynamic General Manager with a strong track record in premium nightlife or lifestyle dining. The ideal candidate will bring solid pre-opening experience, with the ability to build an operation from the ground up, drive commercial performance, and successfully lead the venue through opening and beyond.
Key Responsibilities:
- Lead the overall operations and commercial performance of the venue, ensuring exceptional standards across guest experience, service, entertainment and F&B.
- Take full ownership of the venue’s P&L, budgeting, forecasting, revenue generation and cost management, identifying opportunities to maximize profitability.
- For new openings, lead pre-opening operational readiness, including recruitment, team structure, SOP implementation, OS&E coordination, training and launch preparation.
- Develop and execute strategies to drive footfall, average spend, repeat business and overall revenue performance.
- Work closely with Marketing, Entertainment, Culinary and Beverage teams to develop activations, events and experiences that strengthen the venue’s positioning and commercial performance.
- Build, lead and develop a high-performing multicultural team, ensuring strong engagement, accountability and succession planning.
- Maintain a strong presence on the floor, ensuring consistently high standards of service, guest engagement and VIP experience.
- Build and maintain relationships with VIP guests, regular clientele, partners and key stakeholders to strengthen guest loyalty and brand reputation.
- Monitor operational and financial KPIs, analyze performance trends and implement corrective actions and improvement initiatives where required.
- Ensure full compliance with company standards, licensing requirements, health & safety regulations and all applicable operational policies.
Ideal Candidate:
- Proven experience as a General Manager within premium nightlife, lifestyle dining, or entertainment-led upscale dining concepts, with previous international experience considered an added advantage.
- Strong pre-opening experience, from operational planning and recruitment through to opening readiness and launch.
- Strong commercial acumen with hands-on experience in P&L, budgeting, forecasting, cost control and revenue optimization.
- Proven ability to drive revenue, guest spend and overall venue performance.
- Strong understanding of guest experience, VIP clientele and high-energy lifestyle operations.
- Experience building, developing and leading large, multicultural teams.
- Ability to collaborate closely with Marketing, Entertainment, Culinary, Beverage and other key functions.
- Strong operational, organizational and stakeholder management skills.
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