Service Support Engineer

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business bay, dubai, الإمارات العربية المتحدة Black & Grey HR دوام كامل

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Black & Grey HR is hiring Service Support Engineer for a data center infrastructure solutions company in the UAE. The ideal candidate will be responsible for coordinating preventive maintenance activities assigning field service engineers for work orders and call-outs managing service repair jobs and ensuring accurate and timely invoicing. This role requires strong organizational skills effective communication and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities:

- Schedule and coordinate Preventive Maintenance Visits (PMV) for AMC clients as per tracker timelines.

- Prepare and submit all necessary permit documents (PTW and related) for maintenance activities.

- Assign work orders to field service engineers for PMV site visits and urgent call-outs ensuring efficient allocation of resources.

- Coordinate with OEM partners and clients for back-to-back contracts scheduling and document submission.

- Manage Schneider Service Repair Jobs including work order assignment report verification quotation preparation costing approvals and invoicing.

- Collaborate with the Accounts team to ensure timely invoice submissions and resolve discrepancies with clients.

- Maintain trackers and work order sheets ensuring accurate up-to-date documentation.

- Provide weekly reports and participate in daily sprint meetings to update progress and highlight challenges.

Requirements

- Bachelors degree in Engineering Operations or related field.

- 14 years of experience in service coordination operations or technical support roles (experience in data center or infrastructure industry preferred).

- Strong knowledge of Microsoft Word & Excel; reporting and documentation skills.

- Familiarity with data center equipment solutions and service processes.

- Excellent communication and coordination skills with clients field teams and cross-functional departments.

- Strong problem-solving ability time management and decision-making skills.

- Positive mindset accountability and ability to work under pressure with multiple stakeholders.

Benefits

- Attractive Salary Benefits

If you are a detail-oriented and proactive professional with strong coordination skills and experience in service support operations we encourage you to apply

Required Skills:

- Bachelors degree in Engineering Operations or related field. - 14 years of experience in service coordination operations or technical support roles (experience in data center or infrastructure industry preferred). - Strong knowledge of Microsoft Word & Excel; reporting and documentation skills. - Familiarity with data center equipment solutions and service processes. - Excellent communication and coordination skills with clients field teams and cross-functional departments. - Strong problem-solving ability time management and decision-making skills. - Positive mindset accountability and ability to work under pressure with multiple stakeholders.

Key Skills
MAC,Active Directory,Service Support,End user,Access Points,trouble tickets,OS,Linux,Project Management,Service Management,Service Quality,Setup,Service Desk,hardware,Software Applications
Employment Type : Full Time
Experience: years
Vacancy: 1
Yearly Salary Salary: 2 - 4000

Service Support Engineer

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Requirements

Benefits

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الأمريكتين

أوروبا

آسيا / أوقيانوسيا

أفريقيا

Service Support Engineer

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Requirements

Benefits

وظائف مشابهة في business bay

أهم المدن