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Business Process Re-Engineering Specialist

2 weeks ago

Sharjah, Sharjah, United Arab Emirates Invest Bank Full time

Job Purpose:

  • The Business Process Reengineering Specialist is primarily responsible for applying process improvement and reengineering methodologies and principles to conduct process modernization projects across the products & services of Invest bank. Duties include activity and data modeling, developing modern business methods, identifying best practices, creating and assessing performance measurements, and striving for continuous improvement.
  • Responsible for leading continuous improvement across Products & Services. Develops and manages the processes for measuring the efficiency and effectiveness of both services provided internally and externally.

Job Accountabilities:

  • Work with all business/operations units in the bank to consult and understand/document their existing processes in well-articulated process maps.
  • Draft and support in developing end-to-end SOP documents, SLAs, and process flows across the bank for all the processes.
  • Engage with all business/operations teams to create tracking systems for measuring turnaround times of the processes and comparing against the SLAs.
  • Challenge existing practices and implement lean and efficient processes in the bank to build efficiencies and enhance customer net value.
  • Support Senior Manager Process Re-engineering for the implementation activities across Business Process Re-engineering projects.
  • Assess the compliance of the implemented processes and oversee the process for continuous improvement.
  • Monthly reporting on the improvement plan related to implemented processes.
  • Any other assignment that may be delegated by the Senior Manager Business Process Re-engineering.

Qualifications, Experience & Skills:

Qualifications:

  • Accredited in Lean, Six Sigma or other process improvement methodology.
  • Bachelor's degree in a relevant professional qualification in banking and accounting from a reputable institution.

Experience:

  • Minimum 5 years of progressive experience in business improvement and performance measurement projects in the client experience field & banking operations.
  • Experience in Project Management.

Job Specific Skills:

  • Excellent interpersonal, negotiation, verbal and written communication skills.
  • Ability to manage key stakeholder expectations, concerns, and to identify and mitigate project risk as required.
  • Viewed as a trusted advisor with a successful track record in building and maintaining strong relationships at all levels of the organization.
  • Lead process re-engineering initiatives across departments to drive operational excellence.
  • Conduct in-depth process analysis to identify inefficiencies and areas for improvement.
  • Develop and document optimized workflows, procedures, and policies.
  • Collaborate with stakeholders to ensure alignment of re-engineered processes with organizational goals.
  • Utilize Lean, Six Sigma, or other methodologies to implement process improvements.
  • Monitor and evaluate the effectiveness of implemented changes, ensuring continuous improvement.
  • Train and support teams in adopting new processes and systems.
  • Stay updated on industry trends and emerging technologies that can enhance operational efficiency.
  • Attention to detail and passion for delivering outstanding service.
  • Ability to multi-task and work independently as well as part of a team; self-motivated.
  • Ability to drive and maintain employee engagement.
  • Ability to coordinate delivery of work activities.

Generic Skills Requirements:

  • Proficiency with Microsoft Word, Excel, PowerPoint, Visio, and Project.
  • Strong knowledge of Lean, Six Sigma, or similar methodologies.
  • Excellent analytical, problem-solving, and project management skills.
  • Ability to manage multiple projects and meet tight deadlines.
  • Strong communication and stakeholder management abilities.

Competencies:

Customer Focused:

  • Focused on clients with a strong service attitude to enhance user experience and improve internal staff effectiveness.

Leadership:

  • Encourages and facilitates cooperation and results orientation.
  • Fosters inter-department collaboration.
  • Inspires, motivates, and guides project team members.

Relationship Building:

  • Builds both formal and informal professional networks, and extends these networks within and across organizational process developments.
  • Change Advocacy:
  • Demonstrates personal commitment to change through actions and words.
  • Mobilizes others within and outside the project to support and enable changes resulting in process improvements.
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