NOC Engineer | HTP Global Technologies | Sharjah, UAE

Position Summary

HTP Global Technologies is actively seeking an experienced, high-caliber, and technical NOC Engineer with 2 to 5 years of professional IT infrastructure and monitoring experience to join our Enterprise Infrastructure & Operations team in Sharjah, UAE on a full-time permanent basis. In this critical operational role, you will be responsible for 24×7 monitoring of enterprise networks, servers, websites, applications, and cloud services, alert validation, troubleshooting, and incident management using BMC Helix and BMC Remedy. You will leverage your strong background in Site24x7, TCP/IP networking, and Windows Server administration to ensure uncompromised system availability. This opportunity offers competitive compensation, 5-day working schedules, free shuttle/transportation support where applicable, and exceptional career growth prospects within a leading global technology services enterprise.

Detailed Job Description

As a NOC Engineer supporting enterprise infrastructure and operations at HTP Global Technologies in Sharjah, UAE, you will take full operational, tactical, and technical ownership of 24×7 infrastructure monitoring, alert triage, and incident resolution. Your day-to-day responsibilities include monitoring enterprise networks, servers, websites, applications, and cloud services using Site24x7 and ManageEngine OpManager, validating alerts, performing initial troubleshooting, and managing incidents using BMC Helix / BMC Remedy. You will execute basic troubleshooting across TCP/IP, DNS, DHCP, and Windows Server environments, track SLAs, participate in shift handovers, and coordinate closely with internal technical teams and external vendors. Furthermore, you will manage monitoring agents, probes, dashboards, alert workflows, and generate operational performance reports.

Key Responsibilities

• Conduct 24×7 real-time monitoring of enterprise networks, servers, websites, web applications, and cloud services.
• Validate incoming alerts, perform initial fault diagnosis, troubleshoot anomalies, and execute proper escalation workflows.
• Manage end-to-end incident lifecycles, problem tickets, change requests, and event management using BMC Helix / BMC Remedy.
• Administer and configure monitoring agents, probes, performance dashboards, and alert workflows using Site24x7.
• Perform basic networking and server troubleshooting including TCP/IP, DNS, DHCP, NAT, VPN, and Windows Server event logs.
• Track service level agreements (SLAs), prepare shift handover logs, and deliver comprehensive operational reports.
• Coordinate seamlessly with internal engineering squads, IT support teams, and external vendor partners.
• Participate effectively in 24×7 rotational shift schedules to maintain continuous infrastructure availability.

Required Qualifications & Skills

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related technical discipline.
• Minimum of 2 to 4+ years of professional hands‑on experience in a Network Operations Center (NOC) or IT Infrastructure Monitoring environment.
• Proven practical experience with enterprise monitoring platforms such as Site24x7, ManageEngine OpManager, or AppDynamics.
• Hands‑on ITSM experience using ticketing suites like BMC Helix or BMC Remedy for incident, problem, and change management.
• Strong networking fundamentals (TCP/IP, DNS, DHCP, NAT, VPN) and diagnostic tools (Ping, Traceroute, NSLookup, Netstat).
• Strong Windows administration skills (Windows Server, Windows 10/11, event logs, services, Active Directory basics).
• Familiarity with web and application protocols (HTTP/HTTPS, SSL/TLS certificates, REST APIs, port availability).
• Willingness and flexibility to work in 24×7 rotational shift schedules.
• Mandatory legal eligibility to work in the UAE with local residency or availability for on‑site operations in Sharjah.

Nice‑to‑Have Skills

• Professional ITIL Foundation certification or advanced ITSM training.
• Prior professional working experience in managed services, telecom operators, or enterprise IT operations.
• Familiarity with cloud monitoring (AWS/Azure cloud watch) and containerization metrics (Docker/Kubernetes health checks).
• Basic scripting knowledge (PowerShell, Bash, Python) for routine automation tasks.

Compensation & Conditions

• Salary/Rate: Market Competitive / Enterprise Infrastructure Package
• Deadline: Open until filled (Urgent 24×7 Operations Opening)
• Notice Period: Immediate to 30 Days
• Contract Duration: Permanent / Full-Time On‑Site (Sharjah, UAE)