Customer Success Specialist
7 days ago
JOB SUMMARY CNS is seeking a highly motivated and service-oriented Customer Success Specialist to join our team for a long-term digital transformation engagement with a major government entity in the UAE. This role will be instrumental in ensuring the delivery of a world-class digital experience by actively monitoring, analyzing and improving customer feedback channels across multiple digital platforms. You will be part of a multidisciplinary team responsible for enhancing service quality, increasing customer satisfaction and supporting data-driven decision-making to shape future digital strategies. DUTIES &IBILITIES Monitor and analyze feedback from multiple customer experience channels including: Web and mobile satisfaction tools Mystery shopper evaluations CRM feedback reports Survey platforms and user complaint portals Conduct daily analysis of feedback data to identify issues, trends and user pain points. Collaborate closely with UX, IT operations and customer engagement teams to resolve escalated feedback issues and implement enhancements. Track and report on performance metrics such as customer happiness, complaint resolution and engagement levels. Drive root cause analysis and suggest both short-term and long-term improvement actions. Prepare structured reports and dashboards that highlight gaps, solutions and KPI progress. Facilitate knowledge sharing and internal training on feedback collection tools, reporting workflows and corrective/preventive action processes. Support service improvement initiatives to align with government digital standards and customer satisfaction benchmarks. Coordinate action plans in response to feedback using platforms such as Jira, Figma or other issue-tracking systems. Assist in aligning service quality efforts with award criteria and regulatory compliance requirements. QUALIFICATIONS Bachelor's degree in public administration, business communications, IT or a related discipline. 4 years of experience in customer success, service quality or public service improvement role. Compliance with policies and procedures based on the ISO standards adopted by CNS. REMOTE WORK No EMPLOYMENT TYPE Full-time #J-18808-Ljbffr
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Customer Success Specialist
7 days ago
Dubai, United Arab Emirates Ghobash Group Full timeJOB SUMMARY CNS is seeking a highly motivated and service-oriented Customer Success Specialist to join our team for a long-term digital transformation engagement with a major government entity in the UAE. This role will be instrumental in ensuring the delivery of a world-class digital experience by actively monitoring, analyzing and improving customer...
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Customer Success Specialist
5 days ago
Dubai, United Arab Emirates Ghobash Group Full timeJOB SUMMARY CNS is seeking a highly motivated and service-oriented Customer Success Specialist to join our team for a long-term digital transformation engagement with a major government entity in the UAE. This role will be instrumental in ensuring the delivery of a world-class digital experience by actively monitoring, analyzing and improving customer...
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Customer Success Specialist
7 days ago
Dubai, United Arab Emirates maids.cc Full timeDubai, United Arab Emirates | Posted on 11/07/2025 As a Customer Success Specialist, you will help clients find the right maid and ensure they are fully satisfied with the service. Your main goal will be to understand client needs and offer the best solutions. What You’ll Do: Assist clients to match with the perfect maid based on their requirements. Use...
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Customer Success Specialist
4 days ago
dubai, United Arab Emirates maids Full timeDubai, United Arab Emirates | Posted on 11/07/2025 As a Customer Success Specialist, you will help clients find the right maid and ensure they are fully satisfied with the service. Your main goal will be to understand client needs and offer the best solutions. What You'll Do: Assist clients to match with the perfect maid based on their requirements. Use...
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Customer Success Specialist
5 days ago
Dubai, United Arab Emirates maids.cc Full timeDubai, United Arab Emirates | Posted on 11/07/2025 As a Customer Success Specialist, you will help clients find the right maid and ensure they are fully satisfied with the service. Your main goal will be to understand client needs and offer the best solutions. What You’ll Do: - Assist clients to match with the perfect maid based on their requirements. -...
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Customer Success Specialist Middle East
7 days ago
Dubai, United Arab Emirates Align Technology, Inc. Full timeCustomer Success Specialist Middle East Department: Customer Support Employment Type: Full Time Location: EMEA-UAE-Dubai Reporting To: Dania Abdel Qader Description This role will focus on supporting customers after implementation, ensuring they receive ongoing value and a smooth experience. Working closely with both local teams and colleagues across EMEA,...
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Customer Success Specialist Middle East
7 days ago
Dubai, United Arab Emirates Align Technology, Inc. Full timeCustomer Success Specialist Middle East Department: Customer Support Employment Type: Full Time Location: EMEA-UAE-Dubai Reporting To: Dania Abdel Qader Description This role will focus on supporting customers after implementation, ensuring they receive ongoing value and a smooth experience. Working closely with both local teams and colleagues across EMEA,...
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Customer Success Specialist
2 weeks ago
Dubai, Dubai, United Arab Emirates DoorDash Full timeAbout the TeamThe Customer Success Team at DoorDash's In-Store division is the heartbeat of our customers. We are a diverse, global team working to help our customers meet their business goals through creative problem-solving, data and deep product knowledge, always with a customer centric approach. Our team is a group of empathetic relationship builders,...
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Dubai, United Arab Emirates Boeing Full timeSenior Customer Success Management Specialist Company: Jeppesen Sanderson Inc The Boeing Global Services Tech Operations Services & Support organization is currently looking for a Senior Customer Success Management Specialist to join our team. Our mission is to continuously innovate and deliver an integrated digital experience for the aviation industry that...
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Dubai, United Arab Emirates Boeing Full timeSenior Customer Success Management Specialist Company: Jeppesen Sanderson Inc The Boeing Global Services Tech Operations Services & Support organization is currently looking for a Senior Customer Success Management Specialist to join our team. Our mission is to continuously innovate and deliver an integrated digital experience for the aviation industry that...
