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Logistics Lead

1 week ago

Abu Dhabi, Abu Dhabi, United Arab Emirates CAREEM Full time
Roles and responsibilities
  • Clearly understand the fleet needs, behaviors and motivations and use that understanding to improve Customer experience on the platform
  • Fleet Quality - Work cross-functionally to drive preemptive CX improvement actions via product, policy and on-ground operations to ensure optimal fleet quality
  • Day-Day Supply Operations - ensure optimal experience across all verticals on a daily basis. Identify and solve ops issues in real time.
  • Leverage insights from analytics data by providing analyses, reports and dashboards for ops initiatives
  • Stakeholder Management - Coordinate with internal and external stakeholders to provide an overview of platform experience and identify opportunities for improved experience and growth
  • Facilitate product roll outs on a needs basis: drive adoption, govern go to market process
  • Listen attentively to the voice of Customers and Captains and provide meaningful insight to improve their experience on the platform
  • Actively contribute to the data-driven environment of Careem with best practices, methodology and data visibility.
  • Analyze data to make decisions and continuous process improvements to deliver a consistent world-class customer experience

What You'll Need

  • Ability to get hands-on in a complex operational environment, manage multiple tasks and work with tight deadlines
  • Confident, outgoing, and with a predisposition to learn and teach others
  • Ability to effectively troubleshoot problems and work collaboratively within a team environment
  • A strong understanding of the operations and ability to comb through large data sets to find actionable insights to drive business goals.
  • Experience working within a similar role and industry is highly desirable
  • Educated to BS/MS level (or equivalent) within a subject relevant to the position
  • Proficiency in Microsoft Excel
  • 2-3 years of experience in professional environment
  • Strong analytical and communication skills (both verbal and written)
  • Comfortable with Powerpoint and Excel
  • Fast Learner
Desired candidate profile

  • Strategic Planning

    • Develop and implement logistics strategies to support business objectives.
    • Align operations with company goals, cost efficiency, and customer satisfaction.
    • Identify opportunities for network optimization, including transportation, warehousing, and inventory.

  • Team Leadership

    • Manage and mentor logistics teams, including supervisors and staff.
    • Foster a collaborative and high-performing culture.
    • Ensure adherence to safety protocols and compliance standards.

  • Process Improvement

    • Analyze current operations and identify areas for improvement.
    • Implement best practices for supply chain efficiency and cost reduction.
    • Leverage technology and automation to enhance logistics workflows.

  • Vendor and Partner Management

    • Negotiate contracts and maintain strong relationships with third-party logistics providers.
    • Monitor vendor performance against service level agreements (SLAs).
    • Address and resolve any issues related to vendors or partners.

  • Operations Management

    • Oversee transportation, warehousing, and distribution activities.
    • Ensure timely delivery of goods while minimizing costs.
    • Optimize routes, schedules, and resource allocation.

  • Data-Driven Decision Making

    • Use KPIs and analytics to monitor performance (e.g., on-time delivery, cost per shipment).
    • Create regular reports to share insights with stakeholders.
    • Adjust strategies based on data trends and feedback.

  • Compliance and Risk Management

    • Ensure compliance with local and international regulations.
    • Identify and mitigate risks related to logistics and supply chain disruptions.
    • Conduct regular audits and implement corrective actions as needed.