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junior executive, technical support

2 weeks ago

Dubai, Dubai, United Arab Emirates KPJ Selangor Specialist Hospital Full time
  • Install, configure, and troubleshoot end-user devices and peripheral components including computers, laptops, mobile devices, printers, projectors, and video conferencing systems
  • Perform troubleshooting to diagnose and resolve problems (repair or replace parts, etc.)
  • Coordinate, follow-up, and settle with suppliers/vendors on issues arising from hardware, software, repair, maintenance contract, and warranty claims to ensure all IT equipment is well maintained
  • Provide orientation and guidance to users on how to operate computer equipment
  • Manage and coordinate the IT requirement for online, offline, and hybrid meetings, events, and conferences
  • Manage and coordinate any requirement for end-user devices
  • Perform regular system maintenance, updates, and patches to ensure optimal performance and security
  • Maintain and manage M365 including email and Office 365
  • Proactively monitor and manage the server, network, and internet access
  • Maintain and manage the server room facilities and infrastructure
  • Involved in creating and maintaining technical documentation, policy and procedure
  • Maintain and update the IT asset inventory and contract
  • Maintain and update the End-user baseline documentation
  • Maintain and update policy, process, and procedure documentation.
  • Support the KPJ Group of Hospitals and Companies when needed
  • Assist GTS Infra Systems and Network Engineer when required
  • Participate in 24x7 on-call support based on a team rotation schedule
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