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Dining Server

2 weeks ago

Dubai, Dubai, United Arab Emirates Four Seasons Hotels and Resorts Full time
Roles and responsibilities
  • Excellent customer serviceskills with great enthusiasm, superior interpersonal skills, resultoriented and highlyself-motivated.
  • Professional, service oriented,eager to help coworkers, adoptable withchanges.
  • Knowledge and experience ofF&B operation.
  • High attention todetail, strong organization skills, result orientation and theability to multi-task in a fast paced environment.

What You WillBring

  • Knowledge of MICROSpreferred.
  • One to two years'experience working in Food & Beveragepreferred.
  • Previous experience working in anightlife venue.

  • 1.CustomerService

  • GreetingGuests: Welcome guests to the restaurant with afriendly and polite attitude, ensuring they feel comfortable andvalued as soon as theyarrive.
  • TakingOrders: Listen carefully to guests'orders, including any special requests or dietary restrictions, andcommunicate those orders accurately to thekitchen.
  • ProvidingRecommendations: Suggest menu items, includingappetizers, entrees, desserts, and drinks, based onguests' preferences and the restaurant'sofferings.
  • AnticipatingNeeds: Proactively anticipate customer needs,offering refills on drinks, clearing empty plates, or offeringadditional items without waiting for guests toask.
  • Personalizing theExperience: Customize the dining experience to meetguest preferences, ensuring they feel well-cared-for throughouttheir meal.

  • 2.Multitasking and TimeManagement

  • HandlingMultiple Tables: Manage multiple tablessimultaneously, ensuring that each guest receives attention andservice in a timelymanner.
  • Efficient OrderDelivery: Coordinate the delivery of food andbeverages to guests, ensuring that orders are delivered accuratelyand promptly.
  • BalancingTasks: Juggle various tasks, such as taking orders,serving food, refilling drinks, and managing guest needs, withoutcompromising the quality ofservice.

  • 3. MenuKnowledge

  • Familiaritywith the Menu: Be well-versed in therestaurant's menu, including ingredients, preparationmethods, and special offerings, to answer guest questions and makerecommendations.
  • UnderstandingDietary Restrictions: Have knowledge of common foodallergies, dietary preferences (e.g., vegan, gluten-free), andspecial requests to ensure guests' needs aremet.
  • Up-selling Specials andPromotions: Promote daily specials, new dishes, orseasonal menu items, upselling them to enhance theguest's experience and increasesales.

  • 4. Order AccuracyandCommunication

  • TakingAccurate Orders: Ensure that guest orders arerecorded clearly and communicated accurately to the kitchen and barstaff to avoidmistakes.
  • Double-CheckingOrders: Double-check special requests (e.g.,allergies, customizations) to ensure the kitchen prepares dishescorrectly and to the guest'ssatisfaction.
  • TimelyUpdates: Keep guests informed about the status oftheir order, such as wait times for food or any potentialdelays.

  • 5. Food andBeverageService

  • ServingFood and Drinks: Serve food and beverages to guestsin an organized and professional manner, ensuring all orders arecomplete and correct.
  • ProperPresentation: Ensure that food and drinks arepresented attractively, following restaurant guidelines for platingand glassware.
  • Serving AlcoholResponsibly: If serving alcoholic beverages, ensurethat drinks are served in accordance with legal requirements andthe establishment's policies on responsibleservice.

  • 6. HandlingPayments andTransactions

  • ProcessingPayments: Present bills to guests, accuratelyprocess payments (cash, credit cards, etc.), and provide change orreceipts as necessary.
  • ManagingTips: Ensure guests leave appropriate gratuities,either as cash or through the payment method, and follow theestablishment's procedures for tipdistribution.
  • SplitChecks: Assist guests with splitting bills ifneeded, ensuring all items are correctly assigned to eachperson.
Desired candidate profile

1.CustomerService

  • GreetingGuests: Welcome guests to the restaurant with afriendly and polite attitude, ensuring they feel comfortable andvalued as soon as theyarrive.
  • TakingOrders: Listen carefully to guests'orders, including any special requests or dietary restrictions, andcommunicate those orders accurately to thekitchen.
  • ProvidingRecommendations: Suggest menu items, includingappetizers, entrees, desserts, and drinks, based onguests' preferences and the restaurant'sofferings.
  • AnticipatingNeeds: Proactively anticipate customer needs,offering refills on drinks, clearing empty plates, or offeringadditional items without waiting for guests toask.
  • Personalizing theExperience: Customize the dining experience to meetguest preferences, ensuring they feel well-cared-for throughouttheir meal.

2.Multitasking and TimeManagement

  • HandlingMultiple Tables: Manage multiple tablessimultaneously, ensuring that each guest receives attention andservice in a timelymanner.
  • Efficient OrderDelivery: Coordinate the delivery of food andbeverages to guests, ensuring that orders are delivered accuratelyand promptly.
  • BalancingTasks: Juggle various tasks, such as taking orders,serving food, refilling drinks, and managing guest needs, withoutcompromising the quality ofservice.

3. MenuKnowledge

  • Familiaritywith the Menu: Be well-versed in therestaurant's menu, including ingredients, preparationmethods, and special offerings, to answer guest questions and makerecommendations.
  • UnderstandingDietary Restrictions: Have knowledge of common foodallergies, dietary preferences (e.g., vegan, gluten-free), andspecial requests to ensure guests' needs aremet.
  • Up-selling Specials andPromotions: Promote daily specials, new dishes, orseasonal menu items, upselling them to enhance theguest's experience and increasesales.

4. OrderAccuracy andCommunication

  • TakingAccurate Orders: Ensure that guest orders arerecorded clearly and communicated accurately to the kitchen and barstaff to avoidmistakes.
  • Double-CheckingOrders: Double-check special requests (e.g.,allergies, customizations) to ensure the kitchen prepares dishescorrectly and to the guest'ssatisfaction.
  • TimelyUpdates: Keep guests informed about the status oftheir order, such as wait times for food or any potentialdelays.

5. Food andBeverageService

  • ServingFood and Drinks: Serve food and beverages to guestsin an organized and professional manner, ensuring all orders arecomplete and correct.
  • ProperPresentation: Ensure that food and drinks arepresented attractively, following restaurant guidelines for platingand glassware.
  • Serving AlcoholResponsibly: If serving alcoholic beverages, ensurethat drinks are served in accordance with legal requirements andthe establishment's policies on responsibleservice.

6. HandlingPayments andTransactions

  • ProcessingPayments: Present bills to guests, accuratelyprocess payments (cash, credit cards, etc.), and provide change orreceipts as necessary.
  • ManagingTips: Ensure guests leave appropriate gratuities,either as cash or through the payment method, and follow theestablishment's procedures for tipdistribution.
  • SplitChecks: Assist guests with splitting bills ifneeded, ensuring all items are correctly assigned to eachperson.
Key Skills
Hospitality,Server,Housekeeping
Employment Type : Full-time
Department / Functional Area: Hospitality
Experience: years
Gender: Male
Vacancy: 1